Hotel a Jiaoxi

This is our second time staying at Hotel Royal Jiaoxi, and while the food quality remains consistent, it feels like the service has slipped a bit. We had originally reserved brunch for our second day, but later wanted to change it to breakfast. When we inquired, we found out they hadn't even registered us for brunch the day before! We also booked a fascial release class, but due to time constraints, we cancelled it immediately. However, upon check-out, they tried to charge us an extra fee. Although it was waived after we brought it up, it seems there are some internal communication issues, as things we registered or cancelled were not properly executed! Additionally, I stayed in the Quad Room; the mattress was very thick and comfortable to sleep on, but the pillows were too soft, offering no neck support at all, which I feel needs improvement.

Upon check-in, the staff diligently explained the operating hours for various facilities, but there were so many that I couldn't remember them all. I had to call the front desk again to inquire. I suggest providing a small card with the room key as a reminder, or allowing guests to take a photo during check-in. The room size was perfect for two adults and one child. The day before, the front desk called specifically to confirm guest information, and the amenities were prepared correctly. This was very thoughtful. During our stay, it rained heavily, and the shuttle service between the hotel and the annex was very convenient and considerate. The service staff were also very polite and patient. All facilities met our expectations; the breakfast, in particular, was unexpectedly good! The only suggestion is to add more children's facilities for a perfect experience. 😊

Breakfast: There were many delicious options, but the flow of traffic was not ideal, and the restaurant space was small, leading to congestion. Service: The staff were all very friendly. Hotel Location: It's a bit far from the main street, but generally within a 10-minute walk. Cleanliness: Excellent. For a hot spring accommodation, having a dehumidifier is a very important detail. Transportation Convenience: There's a large outdoor parking lot, and it's not too far to walk to the train station or transfer station. The location is great.

We stayed on the eighth floor this time. We had mentioned it was our anniversary when booking, and to our surprise, there was a special little surprise in the room. Although the room wasn't very spacious, the hot tub was large and very comfortable. The room included yukata (robes) that you could change into before heading to the large public bath on B1. Breakfast was average.

This hotel has a good location, close to souvenir shops, and offers massage services. There are complimentary tea, coffee, drinks, and cookies available, even though it's only from 9:00 AM to 9:00 PM, it's still very good! I'll definitely stay here again.

If you're looking for a hotel in Yilan with the quality of a Japanese onsen ryokan, Yamagata Kaku Hotel & Spa in Jiaoxi is definitely the top choice! The location is super convenient, just a few minutes' walk from Jiaoxi Train Station or the transfer station. The rooms are very spacious with excellent natural light, and you can even enjoy distant views of Guishan Island. The private hot spring bath in the room is large, fills up quickly with hot water, and has excellent water pressure. What's most commendable is the hotel's attention to detail; in addition to providing complimentary mini-bar snacks and drinks, even the yukata are incredibly comfortable. The rooftop public nude bath offers a high-quality environment with beautiful views, truly making you feel like you're in Japan!

This is a great resort hotel with an amazing pool and rooms! It's impeccably clean, and the amenities provided are thoughtful and thorough. The only minor drawbacks are the lack of a coin-operated vending machine and a somewhat limited breakfast selection. However, these don't detract from the experience! If I have the chance to visit Yilan Jiaoxi again, Chien Tien will still be my top choice.❤️

Il personale dell'hotel offre un ottimo servizio, le camere sono molto pulite, e la cena e la colazione incluse nel pacchetto mezza pensione sono eccellenti. Ci sono anche il tè pomeridiano e l'happy hour serale. Le strutture ricreative sono molto buone, e la Spa è fantastica. È davvero un hotel a 5 stelle; una volta entrati, non si ha più voglia di uscire. È un luogo ideale per il relax e il divertimento.

Online pre-booking is very convenient, and the hotel offers easy parking. The staff are incredibly friendly; we arrived early, and the front desk staff helped us store our luggage so we could go sightseeing before checking in. Overall, it's excellent value for money.