Best Western Plus Pavilions

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

It was excellent great service the rooms very clean I will definitely comeback and like the breakfast at Dennys and great staff

Lugar perfecto para hospedarse si vas a disney, lugar muy cómodo y limpio, mi baño olía a remanentes del cigarro, pero nada grave, es cuestión de tu olfato, en lo demás todo bien, todas las amenidades, y el desayuno de dennys ayuda mucho

Very friendly staff, it has an outdoor pool and a hot tub to enjoy, close to the Disneyland resort, breakfast at Denny’s restaurant is great and there’s a strip mall beside it, which is very convenient as well : )

We stayed here the night before and the night after spending a day at Disneyland. We checked in late afternoon and drove the short distance to Raising Canes for supper and then grabbed some snacks at Target, which was all in the same parking lot. Hung out at the pool and then did a trial walk to the Disney gate, to get our bearings. Being walking distance to Disneyland was really great. We woke up bright and early to eat a hot breakfast at Denny's and spent the morning and early afternoon at Disney, came back for a nap/dip in the pool, and then walked back to Disney for the evening until it closed at midnight. We ate an early supper on our return walk to Disney at the pub/restaurant on the corner (Finney's Crafthouse) and it was delicious. When you walk, make sure to cut across just before the first Disney hotel, into the main Disney parking lot, it's a bit of a shortcut to the first gate (security). The outdoor pool was nice and had a deep end, which was fun. Negatives: 1. The water pressure for showering was terrible. 2. the front desk wasn't able to borrow me a wine glass, so i had to use the flimsy plastic cups in the room (gross 😂) 3. I was under the assumption that there was a free Denny's breakfast voucher. However, there is only 2 free breakfasts per room per day and we were a family of four, so our breakfast was never free. There is however, free grab and go breakfast bags at the front desk containing an orange, packaged pastry thing and a granola bar.

Our flight was delayed, got in super late with two kids by myself on the day we should have checked in to our room so our friend who was picking us up from LAX let us stay with her. I paid up front for our stay so I assumed I could just check in the next morning since it was PAID FOR but apparently that counts as a no show which I didn’t know because I would never pay for something and not show up intentionally. Called the property and they couldn’t have been ruder, wouldn’t help and I had to find a new hotel for four nights and they refused to refund any of my money. This put a huge damper on our Disney trip and I cannot believe a hotel can take payment for a room and resell the room to someone else if you don’t show up. I should be able to show up for an already paid room whenever I want because it’s PAID FOR! We had this place booked again for our next trip and I immediately cancelled. Very disappointed in Expedia and this hotel for its lack of professionalism and understanding for a situation outside of my control. I was told if you don’t call, it’s considered a no show but I did call but couldn’t get someone at the front desk on the phone but I assumed it was because it was late and again, I wasn’t worried because it was already PAID FOR. I would never stay somewhere that treats people the way they treated me.

Place was very clean. I normally book nicer places but we only needed one night , it was a layover. My kids was scared but they were actually very pleased with the place . We would stay there again .

Had a great day had a great stay at the hotel would definitely recommend

Breakfast is now. Grab & Go 🤔air conditioning unit have to run for air but so old & loud you cannot sleep well as they cut in & out. Location was good but I would not choose that hotel again- I would prefer for a full service hotel for what you are paying

Amazing

We stayed at this hotel in April for our Disney trip and this was one of the best places we've stayed at yet. Staff was friendly, location was perfect, the room was wonderful, and the grounds were very clean.