The Moment Hotel Hualien by Lakeshore

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The hotel introduced a self-service check-in and check-out system.

Lakeshore Hotel Sustainability Initiative. We will no longer provide disposable toiletries or skincare items.

To ensure a comfortable stay for all our guests, smoking is prohibited in the hotel, including rooms, balconies etc. If any trace of smoke or cigarette butts is found in the room or on the balcony upon check-out, a cleaning fee of NT$6,000 will be charged. Additionally, if smoking causes any damage to the property, compensation will be required at full cost, in addition to the cleaning fee.

For all guests' rights, pets are not allowed to enter guest rooms and hotel public areas. We provide chargeable pet rooms available at 1F of Serenity (advanced reservation required due to limited space).

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a smoke detector

This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Starting January 1, 2025, this property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

This property does not provide disposable personal items, such as toothbrush, toothpaste, comb, shaver, and nail file.