The Urban San Francisco

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Overall the stay was okay. The only issues I had was the sink in my room had no water pressure or water for that matter. Barely a trickle. As a journeyman plumber i checked the anglestops and aerator. Not sure if it was only my room or the building just has bad pressure being on 3rd floor and the building being on a hill. Also t.v. had no premium channels. There was 24hr free coffee tho😊

Great location and the front desk staff is helpful. This may not be the place for you if you are uncomfortable going up and down a lot of stairs. There is not a service elevator so everyone shares a funky elevator. I’ve stayed at places with shared funky elevators before, and it can work. It seems to be the workplace culture here for housekeeping to completely monopolize that elevator during the day. They will completely block guest use of the elevators, which is not very nice

good

Bathrooms are not included in the rooms. The overall stay was pretty nice. Good side: fan in the room worked, bed was good, window didn't have a screen but still had a nice breeze, there was a sink in my room. Misleading side: there wasn't a mini fridge in my room, there are no individual bathrooms. Instead there are shared bathrooms and shower rooms on each floor.

Never again.

The room's smell terrible because the sink is right next to your bed. The smells from the sink pipes pervade into the entire room so you have to keep your window open the entire time, even if it's loud and cold outside. I'd book a better hotel next time

The rooms are small, but very clean. Bathrooms are shared on each floor. They are very clean as are the shared shower rooms. As a caution there are three floors, but no elevator. Price was good.

Love the location. Friendly environment. Major coffee savings since they provide 24 hours a day. Wonderful condition of a classic building.

The building is very old which is a good explanation for these concerns, but also, yikes. Would spend an extra 15 or 20 bucks to stay anywhere else if possible. The building is tilted apparently? So all night I was rolling off the twin mattress. The rooms are smaller than you think, and the carpets are gritty and don’t feel clean. The bathrooms are shared, one of them was locked and knocking yielded no answers, the other one had someone actively shooting up. The refrigerator in my room didn’t work, and because the building is historic there is no AC, so overall just a hot, grimy, tilted place. The woman at the front desk though is a treasure. She was so cheerful and sweet and enthusiastic, happy to be helpful, genuinely seemed to enjoy her work. She needs a raise to keep that positivity working in a place like that!

Great location. Central to everything if your visiting.