Europa Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Identified bedbugs and had to leave to stay elsewhere, staff insistent that the bedbugs were not present and refused a refund.

The property is currently undergoing extensive construction and felt more like an SRO than a hotel. Construction debris was visible in the hallways, and many walls were in the process of being repaired or painted. Despite being assigned a supposedly renovated room, I found dirt and hair in the dresser drawers and shower. There was no TV remote upon arrival, and the smoke detector appeared to be missing entirely, leaving exposed wires hanging from the ceiling and toilet paper stuffed in the hole The room lacked basic amenities, including a phone to contact the front desk and hand towels in the bathroom. With no air conditioning, I opened the windows for fresh air, but cigarette and marijuana smoke regularly entered the room. There are no hand towels other than the shower towels. The most frustrating incident occurred when the water suddenly shut off while I was in the middle of a shower. After going downstairs to inquire, I was told it would be restored within 30 minutes due to a leak. Instead, it took nearly two hours before I could finish showering. The concierge was polite and provided a remote and extra toilet paper when requested. However, the remote only worked intermittently, no apology was offered for the water outage, and I never saw housekeeping or had my room serviced during my two-night stay. Overall, the cleanliness issues, missing safety equipment, ongoing construction, and interruption of basic services made for a disappointing stay.

The building was run down. Walls in the hallway were cracked and broken. Dirty blankets were in the hallway the day I checked in . The next day blankets were still in the hallway. The pictures on website do not look like the place looks like in person. No ac or heater, no parking. I would never stay here again.

Not recommended, the mattress cover had blood stain, I asked the front desk to change room. They said no extra room and only gave me extra sheet to cover it.not going there any noee

En general aceptable para una estadia corta

This is a decent hotel to stay at in San Fran. There weren't any specific amenities and it looks like the property is undergoing a renovation. However, the location is great as it is right in the North Beach and Chinatown area, close to the buses for good transport and the staff were friendly and helpful.

I had to get another hotel area was cool not nice but cool it was more like a 1 star motel

It was vary noisy at night

Room: I stayed in one of the "renovated" rooms, with a private bathroom. Room was ok for the rate i paid. There's a good size refrigerator and microwave, toiletries you would need and a blow dryer. I was given only two full sized towels and a bath mat for drying which was fine for me. Again, the overall price for my stay was low. I also like that once it gets late and you're heading back to you room, you would need your room key to enter back in to the hotel. Some issues: There was some left over hair and some stains in the bathroom. Few strands of hair and what appears to be food stains in the drawers. Lastly, they forgot to plug in the Dish TV with the TV. I tried to find where to plug it in but was unsuccessful. Bit of a buzz kill but I did bring my iPad and I was more outside enjoying my trip than inside. Now, outside of my room was a different story. I'm aware they're trying to renovate and fix up the place but, the carpets are dirty and it smells like thick smoke all over. Location wise, its located near good restaurants however, personally I would not stay here again.

Terrible experience. Customer service is horrible. Staff is not helpful, lazy and rude. Stay anywhere else