Britannia Inn Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The radiator had pink dye down it, which was also found on the "clean and fresh" towels. I was asked to pay a £100 sercurity fee upon my arrival as failure to do so was going to prevent me checking in. This was not stated on the website at all when I booked my stay. Reception staff were adamant that it was on the website but no matter how many times I told them they were having none of it. Even the guests checking in after me were shocked so there's proof it wasn't just a careless mistake and misunderstanding of my own. There is actually 4 blocks to the hotel each of which has a different door posing a security risk!! Found a slug in my bathroom and crack in the freshold slabs of the bathroom. There was a dent in the floorboards under the carpet near my bedside table which could have caused me to injure my ankle and/or foot. The view from my window was someone elses back garden that could be accessed by others (so much for privacy when my room and bathroom window is literally in someone's garden). I would never ever stay here again. You get one pillow that you have to fold to get a decent night sleep. The duvet is as thin as anything. Beds are hard. Carpet is outdated. Don't stay here I don't recommend unless your desperate and beware they ask for a 100 pound sercurity fee upon arrival and you get this back 3 to 7 days after checkout which I'm yet to see if I even get back. Appalled is an understatement.

Generally it was ok and staffs w

Better stay, nicer room and better bathroom

More quiet stay this time but the bathroom was so small unable to sit in the toilet, and the shower water pressure was so so bad

Reception members morning and night both were excellent.

Okay

Pleasant stay

The room was clean but unfortunately the tv was green on every channel and the toilet would not flush so had to keep filling up the kettle to pour water down it. Would be nice to have a hair dryer as well.

Yes clean room and staff very friendly central to everything and very good location with getting to central London

The staff its so friendly, everythings must clean and amazing place.