Ruby Emma Hotel Amsterdam By IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Lack AC, they use different type of regulation system. But beautiful rooms and friendly staff

Excellent location, staff, breakfast and room. Far enough from the touristy area to give you a taste of life as a local. Highly recommend

My mom and I stayed at the Ruby for 3 nights, we absolutely loved it! Be ware this hotel does not have AC. However, they did offer us fans because our room was too warm for us. The halls and lobby area were perfectly cooled. The bar was great, offering seasonal cocktails and a nice bar staff. Charlie and Nina served us most often, and they were very kind. Checking in was easy. They held our bags while we waited for our room to be ready and, we explored the area. The market was about a 30 to 40 minute walk. Bolt was our preferred method of transportation and there are bikes for rent. The tram station is also very close to the hotel and there is a small store right around the corner.

This hotel is definitely off the beaten path away from the main part of Amsterdam, nice and quiet residential area. Not a lot of options for restaurants in this area, but the metro is a short five minute walk that can take you into town. Beautiful property upscale, tech forward, and funky started off a disappointment, but ended on a high note. Room was hot when we first checked in, 75F, you do have access to the climate controls but that’s an illusion, the property is very eco friendly and they control the climate. We ended up asking for a fan to move the air, to cool it down and make it more comfortable. One of my pet peeves while traveling are properties not spending the money on a good pillows, asked housekeeping to bring us another set, which were brand new! We also had issues with the refrigerator but maintenance was able to fix it, so again a win! We enjoy the Ruby line of boutique hotels and recommend staying at this property if you don’t mind the travel into the city and want a quite stay.

Avoid that!! Specially in summer - don’t even look at this property

This place is a disaster! Avoid at all costs. Although this place looks pretty from outside and by design, rooms in these hotels does not have an Air conditioning or whatever cooling mechanism they mentioned in their site - doesn’t work at all and the worst part - no openable windows, all rooms have a glass wall that’s facing towards street - with such comes a lot of heat and this room turns into a microwave with no exhaust, I couldn’t sleep till 4-5 am every night, temperature outside was much cooler than these rooms, they have a thermostat - idk what that is for, I set it to 18 degrees I believe but even after 3 days it was still at 23 or 24 !! Avoid this place at all costs, specially if you are someone who is used to air conditioned homes.

The ceilings in the room were not furnished and I could see concrete. There was no air conditioning and the room was too hot. House keeping was almost non-existent.

I don’t usually write reviews but I wanted to take the time to write about this hotel! This Hotel is amazing! The rooms are smart rooms that you can control everything with an I-pad. I thought that was so cool! Lights, windows, TV, room temperature. It has different options for mood when you would like to relax or just go to sleep. Shower is very modern and separate room for the toilet. This room was nicely built. The bed was comfortable and the check in process was fast and easy. I even got there early before check in and my room was already ready which I appreciated because I have not slept in 24hrs and I didn’t have to wait hours for check in like my last hotel. The staff was very helpful and friendly. The only downside is that it’s about 18-20min from central area. Other than that. This hotel is a 10/10!

Nice interior inside the room but the temperature is too hot inside as the hotel is using more like a centralised AC system which we cannot adjust the temperature even you can switch the temperature down on the panel but the temperature never changes. Room was very clean but apart from soap and cream, the room wasn't included any amenities. Easy check in and check out but the staff wasn't too helpful. We were try to ask if there is a roof top bar, but the staff just said we will need to speak to the restaurant reception instead of briefly introducing us the hotel facilities as they are a different company. Overall the hotel rate 3.5-4 out of 5 and there is a lot of room for improvement.

We had