Ketapang Indah Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The property had very nice grounds with a lovely pool looking out over the water. The superior garden room was very nice and comfortable. The staff was also very friendly and helpful. Unfortunately, the beach was not good for swimming but it was otherwise a very pleasant property.

Great value and friendly staff

The cottages are nice, the interior arrangement is okay, and has a beach view.

A real Javanese experience which was most enjoyable. Very good food and friendly attentive staff.

Hotel has a great pool. Rooms were clean but no grudges which they really do need and only one key per room, not practical when traveling as couple. Left with choice in the morning when going for walk of taking key but means no air con for my partner who is sleeping, leaving door ajar so I can get back in or waking him to get in. None of the options are acceptable and hotel refused to provide second key even if extra deposit left.

This was our second stay at the hotel. Our last stay was last year and this year we were happy to find the hotel did huge renovations on their facilities which includes great swimming pool area (with infinity pool) and restaurant overlooking the beach. However, the food quality at the new restaurant was not as good as before. Breakfast was better before renovation. During dinner, our waiting time was very long (around 30 mins) for fried noodle and fried rice and the noodle tasted bland. We complained and the waitress offered us to change the menu. Since we didn’t want to change, she excluded the order from the bill, which we appreciated very much. Our second concern was the cleanliness. Room was clean in general, however there were few stains on the sheet. I asked housekeeping to change it and their response was quick. Third was the mattress. We stayed in twin rooms and one of the mattress’ spring had started to squeak. Overall, I like the hotel. Even though it is an older establishment, it has beautiful ground, felt homey and service from the staffs was great. I hope the management would pay attention to the issues above, not only invest and focusing on improving the physical look of the hotel but also the food quality and more importantly the room (e.g. mattress, sheets, towels, etc). Thank you

Excellent for the price

Nice place with best service in that area.

The hotel is value for money. The room was comfortable and the bathroom was clean and the shower was great. Unfortunately, the air con unit was poorly positioned in the room we had which meant it didn't cool down. Check in staff were very helpful and friendly. We ate in the hotel restaurant and the food was disappointing. We primarily stayed at this hotel for the Kawah Ijen tour, it was a superb location for this and being only 2km from the ferry port, it is also great to head over to Bali.

AC not really cool. toiletries need to be improved. Food so-so