Hotel Fenice Milano

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very good location, 25m to Metro entrance with shops, bars and restaurants nearby. Very good breakfast.

Un hotel con excelentes estándares de calidad y servicios. La propiedad muy bien ubicada, en excelentes condiciones y buen servicio. Personal muy atento y muy buen desayuno.

This hotel is in an excellent position for shopping, joining the hop on hop off bus, eating etc The reception staff were particularly kind in recommending good restaurants, ordering taxis - taking us ti the road and making sure taxi driver was the right one and knew where we were going. Breakfast had something for everyone and was really enjoyable. The hotel itself is functional, well kept etc - I would recommend it .

Helpful staff, good breakfast and comfy beds

Clean rooms, friendly staff and great location

Excellent location. This hotel was very clean, rooms were clean and spacious. The staff were really nice and had great recommendations. Indoor parking was clean, secure and close. Parking was 41 Euros a day. It was worth it for peace of mind. Perfect location with restaurants, pharmacy, supermarket all located right when you walk out of the hotel. Breakfast was excellent. Highly recommend this hotel.

Staff & service

Why do hotels put 2 single mattresses in a double bed

The hotel is well located with excellent travel links. Check-in was quick and friendly. We had a triple room and, although not particularly big, was adequate for our needs. The beds were comfortable with extra pillows provided if needed. The breakfast was also very good. We might’ve rated higher but there was just a couple of things that we weren’t very happy with. There was a couple of members of staff that we found a little rude and on a couple of days some breakfast items weren’t replenished. We were only provided with two of everything in the room despite it being a triple room booked for three people. Not a big problem when you can ask for extra but when you need to justify why you want an extra towel but not hand over a used one it is a bit irritating. Our air conditioning unit started leaking water on the first night so we had to go without. We were advised to open a window but between the smoke coming in one window from the non-smoking room next door and the potential for bugs this was not a viable option. The issue was fixed the next day and we had no further trouble with it. We got a great deal on this room so felt like we got value for money but if we had paid the full rate I would’ve been quite disappointed. I would stay here again but only if I could secure the same low rate.

Very helpful and understanding front desk staff. They accepted and paid for my package I was expecting before I arrived so that I could simply pay them upon arrival. They were helpful in booking taxis.