Ocean Mile Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

This hotel shouldn't be in business. Upon our arrival, the photos posted online looked nothing like what we pulled up to. We checked in, walked into our room, finding mold covering the room, ceilings, walls, and lamp shades. In addition to the mold the smoke detector was literally taped to the wall - not being functional at all. Lastly, there is a pull out section on the night stand where we found drugs and drug paraphernalia. Went to the office where the "manager" said he had a different room that was much better. Checked it out - it seemed to be a little better so I said we would try it for the night. Upon getting ready for bed, the pull out bed in the couch was disgusting, had stains and rips all through the 3 inch mattress. Also, cables hanging out of the wall, broken chair on the balcony, and mold in the air vents. As soon as we got up in the morning, I told the manager we were not able to stay here to do unsanitary conditions and asked for a refund. I was told to contact Expedia and I did so. Expedia stated the hotel would have to approve a refund. After days of going back and forth and getting the run around from the "manager" at the hotel they issued a min refund and he stated the "reservations" department is the one who made that decision. I politely asked for their phone number so I could explain the situation and he said I couldn't talk to them, only he could. If I could give this hotel 0 stars I certainly would. BEWARE! They spray mold with bleach to cover it up.

Decent property.

Wonderful experience Excellent hotel

No problem I had was the coffee makers in the rooms.. I think they should clean them and when we made coffee it tasted like it was burnt. The lady gave us a new pot but not the coffee machine itself. I wish she would have gave us the new coffee pot machine and pot. I think that would have made a difference.

The pool

Mold, ceiling was leaking- in turn the room felt and smelled damp. Staff was no where to be found, never got fresh towels or more toilet paper.

Everything’s dirty. Lots of things are broken and dingy. They blare the absolute worst music all day at the pool

Oliver was so helpful and accommodating! The pool and pool area are a bonus! Very comfortable bed.

Oliver at check in was lovely, v helpful and considerate. The property overall was clean, air conditioned and a good size but the room was extremely basic, bare bones, worn and very grotty. Hair dryer, most sockets and coffee machine not working nor coffee supplied. Needs some work and has potential to be a well located, good sized hotel.

The hotel was very good and clean.