Quality Inn & Suites NRG Park - Medical Center

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I seldom write reviews. I felt inclined to write this one because it was so bad and I gave the hotel every opportunity to explain and make the situation right. It started with us checking in. No one was in the lobby because it was around lunch time, which we understood. My dad went to get coffee after getting off our flight from Richmond to Houston. It was empty. No big deal. I asked about it and the receptionist said she would let staff know. Then she proceeded to ask me if I was ok with stairs. Well, I thought it was weird but yes. We turned the corner and no elevator! Ohhh that's what she meant by stairs. Well, my dad had a bum hip. Still I'm giving them the benefit of the doubt. Meanwhile the hallway and stairs were old and smelly, dim light. We get to the 2nd floor only to have it look like a horror flick. Lights so dim and flickering as we are walking. My mom wanted to turn around but I had reservations, so I proceeded to my room. Turned on the lights next to the door and one bulb was out and the other was very hazy and dim. I proceed to the desk lamp only to get stuck by a sharp pin, no knob. Then I turned to go to the additional room because I had a suite only to find dim flickering lights again. My mom said we need to turn around and leave. We came back to reception and asked if we could cancel the reservation. I then politely explained all the above. She siad we do not advertise elevators as an amenity. I said but there needed to be disclosure that there is no ev

Great stay private and comfy

It was ok we was locked out room because key wasn’t working in we had to wait until next day to maintenance showed up all our belongings was locked on one side of room. Balcony had spider webs everywhere. The cleanest place was lobby so

The front desk evening crew is always friendly, welcoming, and professional. Check-in is quick and efficient every time, which makes the whole experience smooth and stress-free. It’s clear they care about providing great customer service. I’ve had consistently positive experiences here and will definitely be staying again in the future.

The staff was outstanding, the property is very well kept and clean. The property is walking distance to NRG, which is what we wanted. The property and rooms are old, but still maintained. There were roaches in the hallways, and the property itself is just an older property. We had joining rooms, and both rooms were clean, just older. Not knocking older properties at all, just be aware the property, rooms, and hotel is not new. Microwave is available. Single serve coffee pot is available. There is a refrigerator in the room. TV works, and AC froze me by morning!

Room wasn't so clean they should have actual pictures on reviews

Accessible room was very clean. It's conveniently situated and very close (less than 10 minutes) to MD Anderson Cancer Center if you want to drive or you can use their shuttle service available from 6:30 am. The management and staff are always available for any suggestions or needs. Though, is an older property, it's kept in good shape. Great value for your money.

There were tiny spiders found to be crawling on the bed, a corner that had webs and tiny eggs, small flying bugs. Bathroom had several leaks in and around the toilet.

Everything was good, the building is fine but ut looks old, needs to be remodeled.

Not good but it was walkable to NRG.