Ascot Hyde Park Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Absolutely not as described on Hotels.com 1-2 star property at best - we left 5 min after checking in

Rooms are organised a set of floors the stairs to which are extremely cumbersome especially if one has luggage and lift is not working. The rooms though neat - decor leaves a lot to be desired and sparse in terms amenities and water power in shower requires one to spend more than normal time.

Stayed in a neighbouring building from the main part of the hotel. Up a steep/ high flight of stairs. Room and bathroom was small, room was clean and bed was comfortable. Fixtures and fittings a little dated and worn. However, considering cost, a clean room and where the hotel is situated. Great value for money.

First impression not that good but room excellent

Dirty, broken, uncooperative and unhelpful staff. I think they had bedbugs. I have a rash of my legs. This hotel was a poor choice. Very sorry I booked this hotel.

Very shady hotel. They wouldn’t let me cancel my reservation with or without a refund which is very suspicious. They told me to leave and they would send a refund and cancel my reservation and now they are being shady about it. Entire hotel smells like smoke even though they advertise a smoke free hotel. I am pregnant so I was very scared to the health of my baby and I couldn’t stay. They refused to give me a refund. Not only are rooms filled with cigarette smells, they smell of food, vape, and bo. They are also very hot!! No ac! They have fans that do not work. You can easily open the windows because there’s no lock on it! Which is ironic because they have a sign to close the window for child safety. We moved rooms once and we found other people’s luggage in the room, which is very concerning for safety. We were then moved a second time and it still smelled of smoke: Very sketchy area for both women, men, and families. Front desk guys are super unhelpful. Don’t risk coming here because if you have any problem they have no skills to help you!

The only thing going for this place is the location close to Paddington. Otherwise it’s pretty run down. The lift is broken so you’re carrying your luggage up flights of stairs. I was on the 4th floor so I certainly got my steps in. They charge to hold your bags prior to check in which seems a bit grabby considering you’re booked with them and most hotels off this service for free. The carpets are well past their end of life and the shower has a mind of its own temperature wise as it’s obvious nobody installed regulating valves when they did the refit.

Okej. Overall its is not any fancy. The beds where good and you have bathroom in the room. The shower didn’t have mutch water in it and was hard to turn off. If you needed to use the toilet you need to use your tetris knowledge to the test. Staff was friendly.

Only thing positive is location close to underground.

Lift is not working, very narrow stairs if you have any luggage, room size is very very small