Hatton Garden Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very convenient location, great hotel

Air conditioning not good

Liked the rooms and the area. Door handle was loose. Wardrobe doors neeeded a clean. Other than that Duplex room was great for 3 of us.

The room was comfortable and quiet, in a very handy location. The staff at check-in were very pleasant and efficient. We didn’t have any problems, but I m sure they would have been there to help if needed

Fantastic air-conditioning - recommend staying here for that alone!

Our room wasn’t the cleanest, wallpaper ripped, walls/ceilings not painted, and the upstairs room was so hot we couldn’t use it during the day. My 80year old mum had to sleep on top of the sofa bed with the window open, which was noisy, to be able to be comfortable enough to sleep . This place was meant to be air conditioned and whilst the downstairs room was coolish, this definitely wasn’t the case upstairs. It was stifling! The milk that was left in the fridge curdled when poured into the cup of tea five times. When I asked at reception for more milk and teabags I was met with hostility (maybe due to language barrier) and waited ten mins for the receptionist to get more milk! The first one I tried also curdled but after that. I finally got a cup of tea! We are very disappointed and despite saying there would 24/7 reception we were met with a sign several times even this morning as we left! I was therefore unable to state my concerns about the standard of the room we had! We returned from a day trip at 3pm yesterday and the cleaner asked if she could finish the upstairs bathroom - there was a huge smell of bleach once she was finished and when my mum got up this morning she has bleach stains/dots on her navy blue trousers which is irremovable. We took photos of both the curdled milk and bleach stained trousers should they be required. I will publish this review more widely should the need arise as I feel strongly that people should know what they’re paying for.

Clean, friendly, pleasant, convenient. Excellent stay.

I was surprised that my room was not made up on the morning after after my 1st night at the hotel, despite hanging the 'please make up room' notice on the door. The label had been turned to 'do not disturb' presumably by housekeeping Having paid in excess of £400 for 2 nights with NO food provided then the least I would have expected would be to have the bins emptied and the fridge topped up

The hotel was great, small, spotless and in a very quiet yet fairly central location with very helpful staff. I booked a “small double room”, thinking this meant a small room with a double bed, it actually means a room with a small double bed as in a 3/4 size double bed. I think the wording on the room type should be changed as this meant that me and my adult daughter had to share a very small bed for two nights!

Stayed for 1 night, very convenient location close to Farringdon tube and Chancery Lane, room was clean and comfortable, the shower was nice and powerful, the staff on the front desk were very helpful, would recommend to others.