Moller Villa Hotel Shanghai

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Amazing hotel smack dab in the center of the city!

Loved location, the character and history of the hotel and staff were excellent

The rooms are very comfortable, and location is good for exploring the French quarter on foot. Service a little stuffy, and breakfast buffet could be better. The old building has a lot of charm and value for money overall its good.

i don't know whether it was my fault booking the hotel but we booked two people for the hotel room but the breakfast was for only one person. So when we got there we had to pay for a second person.

House of horrors! Stayed two nights in the 'Executive Room' and regretted every minute. Here’s why: • Don’t trust the images on the website. It looks like this place is set within landscaped gardens but is actually next to a major road on one side, an elevated motorway on another, and a tower block at the back (see our pics) • Due to the proximity to a major road, there is traffic noise at all day and night • We were located on the second floor in a part of the building without an elevator, so had to take cases up and down two floors of stairs • Our room had windows on all sides with blinds to give privacy or to keep the light out, however as every single one of the blinds was broken, they remained down leaving the room perpetually gloomy • On our second night, we were woken at 00.10hrs by a member of staff cleaning the stairs outside our room. Although we called the reception about this, the cleaning continued for another 30-45 minutes • the room hadn’t been thoroughly cleaned for a long time because we picked up lots of dirt on our feet • we were charged £6.84 for two mini bottles of Evian water in our room. This is unacceptable because there are general warnings to avoid drinking tap water in Shanghai, and the bottles had no prices attached unlike other items in the room Moller Villa can't be classified as a hotel. It is not set up to take guests and seems instead to be a place where people go for afternoon tea. When checking in and out, staff seemed unclear what to do.

The room is smelly , but was covered with strong perfume smell. The front desk stuff was not Friendly. It said that included the breakfast, but only one breakfast, Even though I booked two people ... I will not go back .

Worst experience ever so far since using Hotels.com. Old, unclean, broken guest rooms. Never ever.

The property is near a school (i think) as I csn hear teachers with megaphone around 7 in the morning yelling st the students for morning sport. Not sure if other rooms can hear it though. My room is st the attic and need to climb sone staircase. Not convenient if you have luggage.

Hotel eclectic. Restaurant average though...

The staff are not helpful nor friendly. Asked them to assist on taking some of my luggage when I was going to check in. They ignore my totally and instead helped another lady that arrived later with one of her shopping bags. Breakfast is not good and they only have Chinese restaurant in the evening which is strange (i asked the concierge). Staff cannot speak / understand English...