Nightcap at Ashley Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Disappointed with the whole check in process. Was charged an $100 deposit for each room I booked. Still waiting after a week for those deposits to be refunded. Various staff were very helpful but checking took nearly 20 minutes and is a drawn out process. I staf at this chain of venues everywhere and am disappointed my details and how I booked were not on their system

Staff were helpful, but their open hours were limited. Power outlets did not work except for only one. Sink was clogged on the first day. Blanket under one of the two beds was stained and hidden under. The opening of electric water boiler/kettle was broken and unable to open; used the small opening to pour in water to still utilize. Used “do not disturb” sign for all days there as we preferred for our room to not be entered by house keeping for personal reasons; on of those days, I found out that one of house keepers entered our room as they refilled our counter with more coffee and sugar and fixed our beds. QR code to order food from room and to be delivered to room was not functioning; so, I had to order from downstairs. No functioning elevator; only stairs. On first day, we were told that we were able to use the stairs from inside of the hotel which I believe was safer. For the remaining three days, we had to use the side entrance from outside which ended up being the only entrance that led to more stairs to reach our room. Unfortunately, there were many negatives/disadvantages than positive/benefits. I would say that the staff were helpful for the most part with what they could and able to, and the food at the restaurant was good for what it was worth. Additionally, one of the workers gave me a free fountain drink.

1 11

Everything was perfect but the showers were dirty and I had to stand in the shower to open and close the door but other then that stay ways good

The room was quiet, clean, included modern furnishings but was quite small. Its being renovated, there was no construction noise, but the common access points to to the hotel rooms look a bit rough! I'm sure once the reno's are done it will be a big improvement to those spaces. Plenty of car parking and easy to find.

Property was fine but constant banging of the female bathroom door and entrance door kept me awake

Fine place to stay

The pub food was outstanding. The bed was one of the comfiest I have ever laid on, and I've stayed at a million hotels. Yes the lobby is under repair so access to the rooms is outside at the moment and there is no functional lift at this time. If that doesn't bother you, you'll thoroughly enjoy your stay. The staff was so lovely, I couldn't have asked for a better experience

Room spotless

Room was spotless