W Edinburgh

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

ok

The W Edinburgh is well situated between the Old Town and New Town and very quiet considering its location. The staff was incredible and very accommodating with welcome drinks and bringing bags up to the room. The room itself is quite spacious, however, the only thing to note is the bathroom situation which is two separate rooms for the toilet and shower with frosted glass which is open to the room so everything can be heard. Other than that, for a couple of nights, the hotel is perfect and would recommend for couples given the bathroom set up.

I absolutely loved my stay here. The hotel was beautiful and the staff were really wonderful. I had been asked in advance if I was celebrating a special occasion and I explained that it was my Ruby wedding anniversary although I had been widowed for many years. When I checked in there was a beautiful bouquet of roses in my room with a card from the staff. This was such a lovely gesture and I really appreciated it.. I will definitely return here.

Beautiful hotel. Staff was very helpful. Restaurant was fabulous. The views of city

Convenient location and great service.

Arrived with my teenage son for two nights. Located in a great area very walkable to amenities and shopping. Staff were nice. However, for a 5 Star property at this price point it was a terrible experience. 1. Power outlets all stopped working within 2 hours. Maintenance came and fixed it- one hour. 2. Same night, our AC and ventilation stopped working. Unable to open windows and the room was unbearably hot. Multiple attempts staff was able to fix it. 3. Day 2- left at 10am and asked front desk to make sure housekeeping came to bring fresh towels and empty garbages while we were out. Arrived back at. 1:30pm and nothing done. Went to front desk and asked again. Nothing done. I ended up emptying the garbages myself and placing all garbage outside my room with the dirty towels at 2:30pm. 4. Went back to reception at 2:30pm and asked again. 5. Came back at 4:15pm and towels, garbage still sitting at door outside in hall ( room still not cleaned and no towels) Garbage and towels were not picked up from hall until 8:30pm despite notifying reception and seeing housekeepers walk by multiple times 6. Went to reception and asked they get some towels and I brought them myself up. 7. Fan and AC again stopped working at 9pm. Maintenance spent 30 minutes trying to fix. Made us pack up and move rooms at 10pm. New room also had no fan and AC working. Finally by 11pm was fixed. Upon check out gave me 30% off room. Should have had one night free minimum!

Superb hotel!!! New, clean, super helpful staff, great location, very comfortable bed, everything perfect!!

Great service and staff is awesome

Staff was terrific! We did have some trouble with data and cellular service in our room. We were also disappointed in view from balcony.

Great