Hotel Bel Ami Hanoi

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

ホテルチェックインした際、階段で６階の部屋だと言われ、構わないと答えたのに隣のホテルに連れられた。 隣のホテルは窓無しで荷物も広げられない狭い部屋で、横の建物の工事の音が響くなど落ち着いて寝られなかった。

+: Good and new room condition, wood flooring, and relatively spacious, enthusiastic staff -: City view room is noisy due to facing a main street, no room door sign, only that one and only receptionist able to communicate in English P/s: This should be rated as 1 star instead of 3 stars hotel. And, if the receptionist decided or being instructed to retain the guest's passport upon check in, THEY MUST REMEMBER to return it during check out! Rather than expecting the guest would remember to ask for it, after a 4 nights stay, woke up at 7am rushing to the airport and realized that the passport is not in his travel pouch! A $400 lesson.

Staff is incredibly unprofessional. Stayed here a couple days. I will Never will go back. One evening a male staff member greeted us in the lobby shirtless. Another male staff came to our room to fix the TV. He unplugged the electronics a said he need to wait 10 minutes. Then SAT IN THE BED next to my girlfriend and started asking her question like old old she was...STAY AWAY.

Air con not working initially, shower was lukewarm

I have booked this hotel for one night. However, there's no indication that the hotel was still under renovation until I arrive the city. The hotel staff has arranged another accommodation on that day. It is recommended that Expedia check comprehensively before allowing any accommodation to be listed.