We booked a deluxe room from Hotels.com and when we arrived, they "upgraded" us to a family room. However, it seemed like it was more of a downgrade than an upgrade. I felt utterly cheated! This wasn't the first time that my room looked nothing like what I booked on hotels.com.
1. The room looks nothing like an upgrade of our deluxe room. The room in our book looks classy with better furnishing. The family room on the other hand had a very old toilet, with taps that squeak when we tried to turn them on and was dusty with cobwebs in the furniture.
2. The toilet was faulty, giving off unbearable noises that sounded like cars horning every 30 seconds. How unbearable was that? An upgrade huh?
3. I couldn't turn the taps on and off properly. That was how ancient the furnishing was
4. The kettle looks disgusting on the interior, as if nobody had washed and used it in a long time
5. The call for prayers start loudly at 5am and 7am and we couldn't get a goodnight's rest!
6. We called the reception to fix our bathroom and they took 1 hour to come back to us because they couldn't understand English and they kept sending people to check without fixing the issue!
7. There were so many people at breakfast that we couldn't even get a seat!
If I could give a negative one rating of this property, I wouldn't hesitate to. I felt cheated because my room was nothing like what I saw in the booking and seriously? An upgrade? Doesn't seem like it!
Buggy service (additional charge)