Cairns

The staff were very friendly and helpful, which was great. The hotel room was also very clean. The location was perfect for sightseeing, and it was convenient to be able to pop back to the hotel to drop off luggage. However, when I checked in early in the morning, I was told that the room wasn't ready yet and that I would receive an email once it was prepared, but I never received that email. Also, there was someone's hair tangled in the bath towel. These two issues are why I can't give a 5-star rating.

Great hotel. Just felt a little old, not quite 5 stars as it says it is. Staff were very frustrating upon our check-out. We called that morning requesting a 30 mins leniancy due to a work meeting, and were given permission. However was in room for meeting and they kept on harrassing us to get out of the room within 10 mins after 11am check-out time. Very embarrassing for me during meeting and a major interruption. Unprofessional.

This is convenient for sightseeing in Cairns. It's a bit of a walk from the city center, but being close to the ocean was nice. One of the washing machines was broken, but having laundry facilities is still very convenient.

Good place to stay! Close to major attractions and restaurants

We stayed for two nights in late August. When we tried to drop off our luggage around 10 AM, we were told our room would be ready in about two hours. It's so traveler-friendly to allow early check-in. Both the reception staff and the housekeeping staff were wonderful people.

We saw so much in one day!Admittedly, it can feel a little rushed at times but that's the only way to fit everything in. Sheryl was an amazing tour guide! Her passion for her work, her love for the rainforest, and her respect for the Indigenous people and culture was evident in the way she spoke and interacted with everyone. I did not have high expectation fo the included lunch but it was quite delicious! I also overheard someone else say the same. 10/10

Nos unimos al tour de observación de estrellas y lo disfrutamos mucho. La observación de estrellas depende mucho de la suerte y el clima, así que estábamos muy agradecidos de que las condiciones fueran buenas la noche que fuimos. La experiencia se sintió realmente especial porque estaba tan oscuro en el lugar que solo podíamos ver las siluetas de los árboles, con el brillo distante proveniente de la ciudad de Cairns. Tumbarse en una alfombra de picnic bajo el cielo abierto y mirar lo que parecían innumerables estrellas fue un momento tan tranquilo e inolvidable. Nuestro guía era muy apasionado y conocedor, lo que hizo que el tour fuera aún mejor. Compartió consejos útiles sobre cómo tomar fotos de las estrellas, nos prestó sus binoculares y señaló diferentes estrellas y constelaciones, especialmente Escorpio. También nos mostró la Vía Láctea, lo cual fue increíble de ver. Fue una experiencia muy significativa y algo diferente de las actividades turísticas habituales en Cairns. Lo recomiendo si disfrutas de la naturaleza, los momentos de tranquilidad y aprender más sobre el cielo nocturno.

Nuestro guía, Ian, fue una persona excelente. Tuvo mucha paciencia y compartió muchísima información sobre todas las cascadas.

Had a wonderful day with Carsten! The trip was very well organized, and what made it even more enjoyable was our guide and driver, who was incredibly fun, friendly, and entertaining. There was never a dull moment throughout the journey. Thank you, Carsten, for such a memorable and enjoyable experience!