Yilan

I appreciate the hotel's efforts to arrange the requested room type and preferred floor level. The welcome drinks and snacks in the lobby were a thoughtful touch, and the seating area was spacious and comfortable. Almost every staff member provided excellent service, making for a very pleasant overall stay. On the morning after check-in, I suggested to a restaurant server not to be too quick in clearing the table. The next morning, I noticed the server had clearly adjusted their pace, which shows the hotel listens to guest feedback and makes improvements, and that's commendable. However, the hotel's parking lot entrance and exit are located in an alley near a fork in the road, which can easily cause congestion when vehicles are entering, exiting, or passing each other. I recommend the hotel arrange for a guide during peak hours of vehicle traffic. The default temperature of the in-room refrigerator was not cold enough; drinks and food placed inside felt like they were at room temperature the next day. The bathroom drainage design might not be ideal, as water from the shower could splash towards the bathroom door, or soap suds could spread to the door's edge. Without a sufficient threshold, water could easily overflow into the room. I also suggest clearer labeling for the toiletries; for example, the hand soap and lotion by the sink were clearly labeled. Finally, a small suggestion regarding power outlets: since many electronic devices today charge via USB, I only observed one USB charging port in the room. I recommend installing USB power outlets near the bedside, and it would be even better to have one by the sofa as well.

My wife suddenly said her back was aching and she wanted to go to a hot spring. She just casually Googled this incredibly luxurious hot spring hotel, and oh my goodness! It was very comfortable to stay in, and we'll definitely come back again if we have the chance.

Upon check-in, the staff diligently explained the operating hours for various facilities, but there were so many that I couldn't remember them all. I had to call the front desk again to inquire. I suggest providing a small card with the room key as a reminder, or allowing guests to take a photo during check-in. The room size was perfect for two adults and one child. The day before, the front desk called specifically to confirm guest information, and the amenities were prepared correctly. This was very thoughtful. During our stay, it rained heavily, and the shuttle service between the hotel and the annex was very convenient and considerate. The service staff were also very polite and patient. All facilities met our expectations; the breakfast, in particular, was unexpectedly good! The only suggestion is to add more children's facilities for a perfect experience. 😊

Hotel Location: It's a bit far from Yilan City, so it's more convenient if you're driving. Food: Afternoon tea, Dark Pie, and brunch are available, so you can enjoy a full meal as soon as you arrive! Cleanliness: The room is clean and spacious.

I highly recommend booking your hotel through Klook! It's super convenient, and the hotel offers many activities. Booking with Klook also included lots of free park activities, which were incredibly fun. Both adults and children loved it!

Breakfast: There were many delicious options, but the flow of traffic was not ideal, and the restaurant space was small, leading to congestion. Service: The staff were all very friendly. Hotel Location: It's a bit far from the main street, but generally within a 10-minute walk. Cleanliness: Excellent. For a hot spring accommodation, having a dehumidifier is a very important detail. Transportation Convenience: There's a large outdoor parking lot, and it's not too far to walk to the train station or transfer station. The location is great.

Online pre-booking is very convenient, and the hotel offers easy parking. The staff are incredibly friendly; we arrived early, and the front desk staff helped us store our luggage so we could go sightseeing before checking in. Overall, it's excellent value for money.

The service was friendly, the room was clean, and it's located near a popular surfing spot. The beach is just a short walk away, making it very convenient for water activities. The seafood restaurant next to the parking lot was delicious and reasonably priced. The game room in the hotel's basement was unique compared to other hotels and a lot of fun, a great place to spend time with family in the evening. The only downside was having to pay 200 NTD for an extra blanket, which other hotels usually provide for free. My partner and I aren't used to sharing one blanket at night, so we didn't sleep well. This is an area where the hotel could be a bit more considerate.

I was looking forward to my stay, and it was a wonderful inn, just as I imagined. I was able to relax in nature, and it was a lovely stay. I was happy that the staff who spoke Japanese were so kind and helpful. Breakfast was plentiful and delicious, just as rumored, and I was very satisfied. I was really looking forward to dinner, but I was disappointed to learn that they only serve hot pot now, which has been the case for several years. Shopping at the center was also fun, and I'm glad I came to this hotel.