Unwind Hotel & Bar Otaru

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

A lovely hotel, in a beautiful building, with great service. On arrival we had a quick check-in, having previously received a QR code through completing pre-check in online at the request of the hotel. We then got to choose from a wide range of bathroom amenities to take to our room. The room was fairly spacious, with high ceilings and the beds were very comfortable. A good shower and of course a Japanese toilet! There is a free wine tasting in the early evening, including some local wines, which is fabulous so I recommend arriving in time for it. The only thing I would say is that of the two staff working at the tasting, only one seemed knowledgeable about the wines. The other was lovely and friendly but could only describe the selection as “red” or “white”. However this could simply have been a language barrier. If you like whisky, the bar also has a great selection, including local Japanese options, which are reasonably priced. However the highlight has to be the “morning tea” breakfast, served in the style of English afternoon tea, with a variety of local, sweet and savoury items served on a tier of plates. Delicious!

I was a little turned off Unwind when I first arrived but the place grew on me. When we walked into the lobby we were hit with a strong smell of air freshener. Our room had dark curtains drawn and the A/C made a high-pitched noise. Once we opened the curtains and the windows and turned off the air conditioning, we felt a little better and the annoying noise eventually went away. The large staff was very nice and helpful throughout our stay. I had a cold and they gave me honey and lemon at breakfast and at the bar. One night the bartender went to great trouble to fix a cup of hot honey-sweetened lemonade for me. It was very soothing for my sore throat. Breakfast was in a large, pleasant room with stained glass windows and lots of light. the meal came on a three-tiered platter and included a mix of Western and local specialties, including mini scones and omelets, potatoes, soup and vegetables. They accommodated my dairy-free diet. In all, we felt pampered and taken care of and were truly able to unwind. The location was convenient, a 10-minute walk from the train station and just a few minutes from the canals, art museums and restaurants.

모든 스태프들은 친절했고, 방의 컨디션도 완벽했습니다. 17:00-18:30까지의 무료 와인 시간에 제공된 와인도 훌륭했습니다. 다른 분들도 꼭 이곳에 숙박하는 경험을 했으면 좋겠습니다.

Great breakfast and service! Very helpful staff. Room was clean and tidy as well. Hotel offered late checkout and parking opposite (convenient)

今回3人での宿泊でしたのでメゾネットタイプを予約しました。 お部屋は十分な広さで、通りに面していたので向かいの旧三井銀行小樽支店の建物がよく見えとても良かったです。 夕方のフリーワインバーは、その日は富良野のワインを含めて3種類ありました。 朝食は、色々ちょっとずついただけて見た目にも大変満足しました。 ホテルの前の通りを東に進むと北一ガラスや六花亭、ルタオまで徒歩10分弱で行けるし、運河も歩いてすぐです。 3人あるいは4人で泊まるならまた利用したいです。

The room was great. The staff was supurb. And Jintaro, at the hotel bar, was the best bartender/cocktail artist I've ever had the pleasure of being served by.

Well appointed room. Excellent dinning experience!

This is a really nice place. The building itself is architecturally wonderful.n As soon as you walk in there a calm vibe and the staff are really helpful and so nice. And that calmness permeates into their rooms. The room was clean, nice bed and the shower tub was a decent size. I highly recommend this place if you're in Otaru.

Ambience

5/5. Super nice staff! Very friendly and serviceminded. Free wine tasting in the afternoon. A big selection of signature coctails. Breakfast was luxurious. The restaurant had great food at a reasonable price. The rooms was cosy. The hotel building is historic and renovated with care.