Yamagata Grand Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Staff was very friendly and it was very clean

Room was clean, staff were lovey, price point is fantastic. There’s one thing that made this hotel stay completely awful, and this is speaking on behalf of a group of 4 with two rooms: The beds are completely f***ed. It’s like sleeping on a sheet of plastic supported by a metal frame. We were all waking up at all hours of the night because the beds were so awful. They caused us all a great deal of back and neck pain. We may as well have just slept on the floor. The fact that this issue was across two separate rooms and all four of us felt it leads me to believe that every bed in the hotel is like this. I beg of you, if you can swing an extra couple of bucks, book something a little nicer and get a hotel that won’t totally throw your back out.

My stay at the hotel was good. The room was clean and comfortable. The staff were friendly and helpful. For the $$ spent, its good value.

My booking is triple room with three beds. The quality does match the price and the room size is enough for three people. The only problem is that air conditioner is central heating and you cannot open windows easily. I have to ask front desk to come and open the windows by using their specific keys which is a little bit annoying. However, my stay is comfortable overall.

Conveniently located ….restaurants and 7/11 nearby …breakfast ok

The breskfast was excellent. The staff was very helpful.

The hotel is quite old, but the rooms are large and clean.

It was a good property. Staff was great. The property needs a better baby bed, the one they have is very old.

Grand but somewhat dated. Room was larger than I expected. Bed comfortable. Bathroom acceptable and functional, though furnishings quite old. Friendly and helpful staff.

Large old dirty unkempt room. Terrible air quality (musty and moldy- respiratory issues started immediately when entering room). Outdated and non functioning toilets, dirty shower (did not even brave using it). Breakfast food tasteless and of very low quality. Hotel agreed to modify reservation to one night from 2 nights and now refuses to adjust bill. Charged for 2 nights even though we checked out early as agreed. When we try to call hotel the discuss, they hang up.