GRAN TENKU Express Train Ticket
What to expect
Enjoy a premium sightseeing train journey featuring high-quality, hospitality-rich service and beautiful seasonal scenery that changes throughout the year. Step away from the everyday and experience an extraordinary journey in a refined, comfortable space where the train ride itself becomes a special highlight of your trip.
Good to know
Eligibility
- Tickets cannot be purchased for children only
Additional information
- This vehicle is stroller and wheelchair-accessible
- You may purchase up to 8 tickets per transaction
- The number of passengers cannot be changed after purchase
- If you wish to add passengers, please make a new purchase for the additional number of tickets
- If you wish to reduce the number of passengers, please request a refund first (additional fees may apply), and then make a new purchase
- 【Requirements】
- Train and seat changes may be made up to 3 minutes prior to the departure time of the reserved train, limited to two changes
- Seat reservations cannot span across Car No. 1 and Car No. 2
- Seat changes from Car No. 1 or Car No. 2 to Car No. 4 are not permitted
- A separate boarding ticket (base fare ticket) to your destination is required
- 【Required items to bring & attire】
- Digital Ticket (Special Limited Express Ticket)
- A smartphone with internet access
- Recommended environment for using digital tickets: iOS 15 or later / Safari (latest version), Android 10.0 or later / Chrome (latest version)
- *Please note that even with the recommended browsing environment, service availability may vary depending on your device or usage conditions
- If you are unable to confirm your seat due to loss, malfunction, or battery depletion of your smartphone, you will not be permitted to use the service. Reissuance and refunds will also not be provided
Location
Contact us
Reviews
I purchased a wide seat in Car 2 through Klook, but when Nankai issued the ticket, it incorrectly auto-assigned me to Seat 1 in Car 1. After the ticket was issued, I contacted Klook customer service, who followed up very diligently, but Nankai's response was extremely slow. Fortunately, I purchased the ticket many days in advance. After multiple email communications, customer service finally managed to manually change my seat to the correct car before I departed for Japan. This experience exposed a potential bug in the system, and I hope Klook or Nankai can resolve it.
Despite booking a seat that explicitly had a window, it did not. We enjoyed the ride with the normal Limited Express way more. The train was comfortable and spacious though.
FAQs
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