[Adjacent to MixC Luohu] Shenzhen Grand Hyatt Hotel Stay Package | Hyatt Group

We booked three rooms, and the package included breakfast and dinner, with a late checkout until 2 PM. The hotel is located next to Phase 2 of Wanjia City. We got off at the Grand Theater Station, walked through MixC, and took the elevator to the 33rd floor to check in. Since it was a family member's birthday, the front desk informed us that they had upgraded our room, decorated the bed, and provided a small cake. The room was spacious, though the twin beds were a bit small. The bathtub's location was rather unusual, right in the middle of the entrance, with transparent glass on both sides. Overall, the room was well-maintained. There is only an outdoor pool. The evening buffet offered a wide variety of Western, Chinese, and Japanese options, and there was also a ball pit for children. As a five-star brand hotel, even though it's not new, it's well-maintained. The front desk and staff were all polite and friendly.

We booked three rooms, and the package included breakfast and dinner, with a late checkout until 2 PM. The hotel is located next to Phase 2 of Wanjia City. We got off at the Grand Theater Station, walked through MixC, and took the elevator to the 33rd floor to check in. Since it was a family member's birthday, the front desk informed us that they had upgraded our room, decorated the bed, and provided a small cake. The room was spacious, though the twin beds were a bit small. The bathtub's location was rather unusual, right in the middle of the entrance, with transparent glass on both sides. Overall, the room was well-maintained. There is only an outdoor pool. The evening buffet offered a wide variety of Western, Chinese, and Japanese options, and there was also a ball pit for children. As a five-star brand hotel, even though it's not new, it's well-maintained. The front desk and staff were all polite and friendly.

As a hotel member, I sent an email to inform them that this was to celebrate my husband's birthday and to surprise him. They also allowed us to check out at 2:00 PM. We booked the executive lounge buffet on the 25th floor, but the food here was just average. However, being able to enjoy drinks here at any time is a nice perk. Since it was a Saturday and Sunday, there were many children, so it could get a bit noisy. Overall, the service here was good, though the lady at the front desk during check-in was a bit slow. Also, we were supposed to receive ice skating tickets and spa vouchers, but even though we mentioned we might not use them, she didn't give them to us. The breakfast in the morning was very rich, with a wide selection of food, and fresh juice, which was great. Although it wasn't freshly squeezed on-site, it was still very refreshing and sweet. The hygiene was excellent. We would visit again if we have the chance.

We booked three rooms, and the package included breakfast and dinner, with a late checkout until 2 PM. The hotel is located next to Phase 2 of Wanjia City. We got off at the Grand Theater Station, walked through MixC, and took the elevator to the 33rd floor to check in. Since it was a family member's birthday, the front desk informed us that they had upgraded our room, decorated the bed, and provided a small cake. The room was spacious, though the twin beds were a bit small. The bathtub's location was rather unusual, right in the middle of the entrance, with transparent glass on both sides. Overall, the room was well-maintained. There is only an outdoor pool. The evening buffet offered a wide variety of Western, Chinese, and Japanese options, and there was also a ball pit for children. As a five-star brand hotel, even though it's not new, it's well-maintained. The front desk and staff were all polite and friendly.

Great stay at Grand Hyatt Shenzhen. Excellent service throughout — concierge even helped send up my Taobao parcels every day lol. Breakfast spread was huge with pretty decent quality too. Overall, a very comfortable and enjoyable stay.

The hotel environment is clean and spacious. The view is open, and the staff are friendly. Although the buffet food isn't as luxurious as Hong Kong buffets, the overall selection is plentiful and definitely enough to eat!

This time I chose the "Guest Room" package, and the value for money is very high. The hotel's location is excellent, connected to the MixC shopping mall, making it very convenient for shopping. The package itself includes breakfast and dinner at the "Guest Room". When checking in, I asked the front desk if breakfast could be changed to "Lok Cuisine", and they were happy to arrange it. (The food pictures are of dinner in the "Guest Room".)

As an old hotel, the service is very good, especially the package is in the executive floor room, and you can use the gym, swimming pool, evening cocktail + breakfast in the executive lounge at night, a wide variety of food and drinks... Klook package is super value.

After visiting the zoo in the morning, we were able to check into our room immediately in the afternoon. After a short rest, we had the buffet dinner at 5:30. The food was incredibly abundant, the service was top-notch, and the space felt comfortable. Plus, there was a ball pit, which the kids absolutely loved, making it a joyful experience for both adults and children. The next morning, we went for breakfast a bit earlier, and as expected, the Grand Hyatt's buffet breakfast was very satisfying. However, the ball pit wasn't available during breakfast hours, and around 9:30 AM, there was a queue to be seated. We were very satisfied with this staycation and hope to return! We also hope for more promotions in the future.

Thank you to Grand Hyatt Shenzhen for arranging a happy two-day, one-night vacation. The hotel is luxurious, and the Grand Club Lounge on the 25th floor is magnificent and elegant. The executive lounge privileges include snacks, drinks, and a very rich evening cocktail buffet. The hotel staff are professional and courteous, especially Cheer Yue on the 33rd-floor lobby, who was professional and enthusiastic in helping to find someone to decorate my mother's room with birthday decorations, including flower petals, birthday cards, and happy birthday lights 👍. Absolutely commendable and unforgettable. Also, thank you to Nancy Jiang Shuiping, a staff member in the Lounge on the 25th floor, for helping to find red envelopes. I greatly appreciate her enthusiasm, professionalism, and smiling face.