Montcalm Brewery Townhouse

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I had mixed feelings about my stay. On the positive side, the hotel itself was well looked after and very clean. The two gentlemen on the front desk were excellent throughout my stay. They were friendly, professional and genuinely helpful, and they deserve recognition for the service they provided. Unfortunately, my experience was overshadowed by a disappointing refund situation. I accidentally booked the wrong date and, following Expedia's advice, cancelled the reservation and made a new booking for the correct night. Despite paying for a second reservation, I was unable to obtain any refund for the original booking. I was told by the hotel that the decision rested with Expedia, while Expedia later told me the hotel had declined the request. Being passed between the two has left me feeling very frustrated. As for the breakfast, it wasn't up to the standard I expected. The sausages were very good, but the bacon was poor and the scrambled eggs were equally disappointing. I received breakfast free of charge because of the refund situation, and I'm grateful for that gesture. However, had I paid the advertised £48, I would have been extremely disappointed with the value. Overall, the staff I dealt with and the cleanliness of the hotel were very good, but the handling of the refund has left a lasting negative impression and unfortunately overshadows what could otherwise have been a positive stay.

Great experience and great location would recommend

Room had no heat and was freezing. They would not move me until the next morning as it would of been a upgraded room. So they left me in theroom with no heat. They also over charged me and still waiting ting on a refund.

Horrific customer service. Emailed 6 times and sent various messages but ignored every single time without so much as an acknowledgement.

Best hotel staff in London

Welcome on my arrival from Roshan, (apologies if I have not spelt that correctly) was warm, friendly and efficient and just set the tone for a great stay. Quality of the room for the price I paid was really impressive and I would definitely stay again.

Room was a little tired. The light over the coffee maker and kettle would not switch off. There is a massive industrial fan outside the window which ran all night. Room 11. The bed was uncomfortable.

Breakfast was good but you need to upgrade your coffee machine. The espresso was terrible. Other then that couldn't fault it

Room dated and cold

Staff were super friendly and helpful. Room was nice and great location