Comfort Inn Victoria

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The staff was very rude and incompetent

Centrally located, helpful staff.

The room was on the ground floor and had a really bad damp smell but it was clean and adequate and did not spoil a 1 night stay but was really strong smell

We were put in a room below ground and next to the breakfast room. Below ground level is obviously not particularly appealing. The tube must have run below the hotel, or very near, because every few minutes you could hear the rumble of the cars. This would start early in the morning and last until late at night. The noise from people entering and exiting the breakfast room would begin at 6:30.

Room was clean. AC was good. It’s in a nice area close to shopping, food and Victoria Station.

Location was great as it’s right by the Underground. Hotel was basic but had everything I needed. (No mini fridge though)

I wish I could say it was a better stay but I was not impressed. We spent a great deal of money for location and comfort . Location was great easy to get any where. Near busses,tube and train. As for the building and rooms we had I was not impressed. The first room 201 had a sofa bed made up when we arrived. On folding it up because we were not using it in our stay we found stains on mattress as well as thick dust which would explain the dust bunnies all over the room. The bathroom was tiny you had to turn sideways to clean your self properly. The best thing about this room was the Air Conditioning. The bed was hard as rock. Room 204 is a double room the air cools the room it is in but not the front room. The two rooms face each other no separation. We found foot prints on the sheets and stains on the mattress ask cleaning lady to change the bed and was told they clean ever 3 days. Had to go to office to get cleaners to clean the bed. I would not suggest this hotel to anyone .

I think the property needs updating. It’s a little outdated., the hallway do smell a little bit, but if it’s the old carpet or wood, but it does smell when’s in your room you’re OK but walking up the elevator and in the hallway, it smells a little bit old.

We arrived at midnight with two small kids and they gave is a room with a broken AC, windows that didn’t fully open and two very loud fans. The sweltering heat in that room was like a sauna while outside temperature was 25 C. The staff refused to give us another room and it was by far the worst hotel experience I have ever had. Stay away!

The air conditioning was awesome!!!