Pink Lake & Nature's Window 2-Day Small Group Tour

Additional information

Prohibitions & Limitations

• The activity is not recommended: pregnant women
• This activity is not recommended for anyone with impaired physical mobility
• This activity is not recommended for pregnant women
• This activity is not recommended for anyone with certain medical conditions such as high blood pressure, epilepsy, etc.
• The activity is unable to accommodate for allergies, gluten intolerance, vegetarian diets or other dietary needs
• Participants who appear intoxicated may be refused service. In this case, no refunds will be given
• Participants are advised dress appropriately for this activity (long pants, long-sleeved shirt or scarf to cover shoulders, and closed shoes)
• Please dress accordingly depending on the day's weather conditions
• The following items are prohibited: weapons of any kind
• Pets are prohibited
• Please be mindful not to feed the marine / wild animals or engage in any activity that may damage the ecosystem
• It is your responsibility to inform the operator if you have any special health conditions. The operator is not responsible for any adverse effects which may arise from any treatment.
• Smelly food (e.g. durian) is not allowed in the facility
• The activity is prohibited for: pregnant women

What to bring

• Change of clothes / Sunscreen / Sunglasses / Caps or hats / Cash / Water bottle

Accessibility

• Important: Infants and children must be included in the passenger headcount
• Child seats are not available
• This activity is not stroller and wheelchair-accessible
• This activity is not stroller-friendly
• This activity is not wheelchair-accessible
• This activity is not stroller and wheelchair-accessible

Vehicle & luggage info

• Vehicle option: Group of 19 - Minibus
• Passenger capacity: 19 passengers excluding the driver
• Luggage allowance: 1 pieces of standard-sized luggages
• Standard Luggage Size: 78cm x 52cm x 33cm.
• Larger bags will be considered 2 pieces
• The operator has the right to refuse a reservation if the group size or luggage exceeds the capacity of the reserved vehicle. In this case, no refunds will be issued

Confirmation

• You'll get confirmation within 24 hours. If you don't receive a confirmation email, reach out to our customer support.

Cancellation policy

• You'll get a full refund if you cancel before your selected activity date
• In case of unforeseen events or extreme weather, the operator reserves the right to cancel the tour. If this happens, you have the option to reschedule or request a full refund
• No refund will be issued in case of unforeseen events or extreme weather caused the following condition: Some of the activities are cancelled
• Vouchers can be used any time within the validity period. Refunds can't be made once it has been redeemed or has expired.
• Be aware that the approval of reschedules, amendments or refunds are subject to availability
• Refunds or amendments can't be issued if: Participants arrive late or don't arrive at all
• Refunds can't be issued for any participants who are late by 5 minutes or more
• The activity will be rescheduled if there is not a minimum of 4 participants. If this happens, you'll get a rescheduled time or refund
• To reschedule or request a full refund, please contact the supplier/operator:

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• This activity has no age limit
• Important: Infants and children must be included in the passenger headcount
• Participants must be aged 0+ to participate in this activity
• Children aged 0-16 must be accompanied by a paying adult
• Children with a height of 0cm and above will be charged the same rate as adults
• Children aged 0+ will be charged the same rate as adults
• Participants must be aged under 80 to take part in this activity
• Seniors aged 65+ should present a medical certificate before participating
• Participants aged over 65 are considered seniors, based on their official ID