Luggage delivery service from Japan to Hong Kong (provided by eBackHome x SF Express)
- Direct pickup from the hotel to send back to your residential or business address in Hong Kong.
- Free luggage bags provided; items will be shipped in SF standard boxes before dispatch.
- Cantonese-speaking customer service available around the clock.
- After placing an order, simply leave your luggage at the hotel front desk.
- SF logistics tracking ensures a secure and reliable process throughout.
UnionPay Exclusive Offers
Enjoy up to HK$430 off when you pay with UnionPay Cards (card number starting with 62) or UnionPay App and use the promo codes at checkout!
- #1: HK$10 off when you spend a net amount of HK$180 for a single transaction
- #2: HK$50 off when you spend a net amount of HK$800 for a single transaction
- #3: HK$120 off when you spend a net amount of HK$1,500 for a single transaction
- #4: HK$100 off on Selected Japan, South Korea, Taiwan & Thailand Hotel when you spend a net amount of HK$1,000 for a single transaction
- #5: HK$100 off on Europe, Australia & New Zealand Activities when you spend a net amount of HK$1,000 for a single transaction
- #6: HK$50 off on HK Airport Express Ticket when you spend a net amount of HK$100 for a single transaction
Promotion period: 24 Apr-31 Dec 2026 Each Hong Kong and Macau Regions Klook user can enjoy each offer once per calendar month. Quotas are first-come, first-served, until exhausted. Promotional period for Offer 6 is from 20 April 2026 to 31 December 2026; quotas will be released at 12:00 noon every Wednesday. Terms and conditions apply. Please visit Payment exclusive offers in Junefor details.
Exclusive offers for PayMe users
Spend designated amount with PayMe and enter the relevant promo code at the checkout page to enjoy up to HK$255 off:
- Offer 1: Book anything on Klook and get HK$15 off with promo code “PM26JUN15” when making a single net transaction of HK$300 or above
- Offer 2: Book anything on Klook and get HK$40 off with promo code “PM26JUN40” when making a single net transaction of HK$888 or above
- Offer 3: Book selected hotels (Room only) and get HK$100 off with promo code “PM26HT100B” when making a single net transaction of HK$1,000 or above
- Offer 4: Book car rental and get HK$100 off with promo code “PM26CAR100B” when making a single net transaction of HK$500 or above
- Offer 5: Book Singapore attractions & theme parks and get HK$80 off with promo code “PM26SGATT80” when making a single net transaction of HK$500 or above
- Offer 6: Book Singapore mobility and get HK$50 off with promo code “PM26SGMB50” when making a single net transaction of HK$200 or above
- Offer 7: Book Singapore hotel and get HK$200 off with promo code “PM26SGHT200” when making a single net transaction of HK$1,000 or above
Promo period: 1 Jun-30 Jun 2026, quota for Offer 4 will be released every Monday 12:00 noon by Klook. Each Klook account can redeem each offer once during the promotion period. Limited offer available while stocks last. Terms and conditions apply. Please visit Payment exclusive offers in Junefor details. SVF license no: SVFB002
Exclusive offers for AEON Cardholders
AEON Cardholders can enjoy up to HK$450 off Instant discount on travel products!
- Offer 1: Get HK$100 off with promo code 【AEON26JUN100】when you spend over HK$1,200 on overseas travel products^.
- Offer 2: Get HK$50 off with promo code 【AEON26CN50】when you spend over HK$500 on Mainland China travel products^.
- Offer 3: Get HK$200 off with promo code 【AEON26JP200】 when you spend over HK$1,200 on Japan travel products.
- Offer 4: Get HK$100 off with promo code 【AEON26HT100】when you spend over HK$1,000 on Global Hotel Room Only.
^Except Hong Kong & Macau Offers last until 30 Jun 2026. Available on a first-come, first-served basis while the quota lasts. Terms and conditions apply. Please visit Payment exclusive offers in June for details.
Exclusive offer for Dah Sing Credit Cardholders
Dah Sing Credit Cardholders can enjoy up to 50% off discount!
- Offer #1: Enjoy HK$150 off with promo code “DS26JUN150” when you spend over HK$1,200 on designated local or overseas activities.
- Offer #2: Enjoy HK$250 off with promo code “DS26FB250” when you spend over HK$500 on food & dining products
Promotion Period: from now until 30 Jun 2026 Available on a first-come, first-served basis while the quota lasts. Terms and conditions apply. Please visit Payment exclusive offers in June for details.
Exclusive offers for AlipayHK users
Spend a designated amount with AlipayHK and enter the relevant promo code at the checkout page to enjoy up to HK$330 off:
- Offer 1: Book any activities and enjoy HK$60 off when you spend HK$800 or above and enter the promo code”ALP26JUN60”
- Offer 2: Book Europe, Australia, & New Zealand Activities and enjoy HK$120 off when you spend HK$800 or above and enter the promo code ”ALP26EA120”
- Offer 3: Book Japan Activities and enjoy HK$150 off when you spend HK$1,000 or above and enter the promo code”ALP26JP150C”
Promotion period: From now until 30 Jun 2026 Each user can redeem each offer once during the promotion period, offer will be expired 7 days after redemption. The quota for offer 1-2 will be refreshed weekly on Monday at 12:00 noon and offer 3 will be refreshed weekly on Sunday at 12:00 noon. Limited offer available while stocks last. Terms and conditions apply. Please visit Payment exclusive offers in June for details.
Exclusive offer for Fubon Visa Credit Cardholders
Fubon Visa Credit Cardholders can enjoy an instant discount of up to HK$500 by spending a designated amount in a single net transaction and entering the applicable promo code below.
- Offer 1: Get HK$150 off with the promo code ”FB26TWA150” when you spend over HK$300 or above on Taiwan Activities
- Offer 2: Get HK$150 Off with the promo code ”FB26APR150” when you spend over HK$1,000 or above on Klook Activities
- Offer 3: Get HK$150 off with the promo code ”FB26TWH150” when you spend over HK$800 or above on Taiwan Hotel
- Offer 4: Get HK$50 off with the promo code ”FB26TW50” when you spend over HK$300 or above on Taiwan Food & Dining
The offers last from now until 14 Jun 2026. Available on a first-come, first-served basis while quota lasts. Offer quota will be released every Monday at 12:00 (noon). To borrow or not to borrow? Borrow only if you can repay! Terms and conditions apply. Please visit Payment exclusive offers in Junefor details.
Exclusive offers for Standard Chartered Credit Cardholders
Upon a single net spending of designated amount with Standard Chartered Credit Card, and entering below designated Promo codes before checkout, enjoy up to a total of HK$200 during promotion period!
- Offer 1: Book Klook Activities and Get HK$100 off with promo code “SCB26MAY100“ when conducting a single net spending of HK$1,500 or above.
- Offer 2 (a): Book Global Hotel Room Only and Get HK$100 off with promo code “SCBCX26HT100“ when conducting a single net spending of HK$900 or above with Standard Chartered Cathay Mastercard.
- Offer 2 (b): Book Global Hotel Room Only and Get HK$100 off with promo code “SCB26HT100“ when conducting a single net spending of HK$1,000 or above with Standard Chartered Credit Card (Except Standard Chartered Cathay Mastercard) or Standard Chartered Multi-Currency Mastercard Debit Card.
Promotion period of Offer 1 is until 27 Jun 2026. Promotion period of Offer 2 is until 31 Dec 2026. Each Klook User can enjoy each of the Offer above ONCE during the Promotion Period Available on a first-come, first-served basis while usage quota lasts. Terms and conditions apply. Please visit Payment exclusive offers in June for details.
Exclusive travel offers for Bank of Communications Credit Cardholders
Upon a single net spending of designated amount on travel product bookings with Bank of Communications Credit Cards, enter below specific Promo codes before checkout to enjoy up to HK$340 Off during promotion period!
- Offer 1: Enjoy HK$40 off upon single net spending of HK$600 or above on local or overseas products with promo code “BOCOM26ALL40“
- Offer 2: Enjoy HK$200 off upon single net spending of HK$1,800 or above on local or overseas products with promo code “BOCOM26ALL200“
- Offer 3 : Enjoy HK$100 off upon single net spending of HKD1,800 or above on local food& dining products with promo code “BOCOM26FB100“
Promotion runs until 31 Aug 2026. During the promotion period, every Klook member can enjoy each promo code once for each month. Available on a first-come, first-served basis while usage quota lasts. Terms and conditions apply. Please visit Payment exclusive offers in June for details.
CCB (Asia) Credit Cardmembers booking offer privileges
- Offer 1 : Get HK$50 instant discount with promo code “CCBA26ALL50”upon single net spending of HK$1,000 or above!
- Offer 2 : Get HK$100 instant discount with promo code “CCBA26ALL100” upon single net spending of HK$1,500 or above!
- Offer 3 : Get HK$200 instant discount with promo code “CCBA26ALL200“ upon single net spending of HK$2,000 or above on every Saturday!
Offers last until 30 June 2026. Promotion period is divided into 2 phases: Phase 1 is from 1 May to 31 May 2026 while Phase 2 is from 1 June to 30 June 2026. Each customer can enjoy each offer only once per each phase. Offer 1 and 2 quotas will be released at 00:00 am on the first day of each phase, Offer 3 quotas will be released at 12:00 noon every Saturday and are available on a first-come, first-served basis, while quotas last. Terms and conditions apply. Please visit Payment exclusive offers in June for details.
Package options
[Up to 5% off] Hotel Luggage Pickup Service (Direct Delivery from Hotel in Japan to Hong Kong)
[Up to 5% off] Luggage Delivery Service (Direct Delivery from Japan SAGAWA Service Point to Home in Hong Kong)
What to expect
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Good to know
Confirmation
- You'll get confirmation within 24 hours. If you don't receive a confirmation email, reach out to our customer support.
Luggage Services
- Every day before 2 PM Hong Kong time, confirm your order with the “eBackHome” customer service, and you can pick up your items the next day at the earliest. Even if the customer has left Japan, as long as the luggage is left at the hotel front desk and instructed for the staff to hand over to the courier, “eBackHome” will handle the subsequent arrangements.
- Please ensure the hotel has a front desk and is able to keep your luggage until the courier picks it up the next day.
- After placing your order via Klook, please WhatsApp customer service at 91435648 to confirm. Simply leave your luggage at the hotel front desk.
- *If you purchase the luggage option, shipping is limited to a suitcase only
- Customers may use a suitcase to ship goods or prepare their own luggage bags/boxes and pack the items. Goods will be collected by the third-party courier Sagawa and delivered to the SF Express warehouse in Osaka. Upon arrival at the warehouse:
- If customers choose to use an SF Express box, the merchant will repack the goods into a standard SF Express box for shipping.
- If customers choose to use a suitcase, to ensure the suitcase's integrity, the merchant will wrap it with three layers of bubble wrap for protection. The final shipping fee will be calculated based on the total dimensions (sum of three sides) of the packaged item.
- *To ensure adequate protection of the goods, all self-provided boxes or luggage bags (including Sagawa boxes) must be repacked into standard SF Express boxes at the warehouse before shipping.
- If the size/weight of the packed box or suitcase exceeds what you purchased, you’ll need to pay the price difference before shipment. (Customer service will notify you via WhatsApp.)
- Before using the service, please fill out the reservation form here: https://www.ebackhome.com/hotel and confirm your booking with customer service by 2:00 pm one business day in advance, providing your Klook order number.
- After ordering, you’ll need to fill out an item list for customs clearance. You may contact customer service on WhatsApp in advance for more details.
- Please check the list of prohibited items before sending.https://www.ebackhome.com/restricteddelivery
Additional information
- Please hand carry your passport, flight documents and other important personal items
- Customers may use their own sealed zip-lock luggage bags, which can be purchased at 100-yen stores or Donki in Japan. After the goods arrive at the warehouse, the luggage bag will be placed inside a standard SF Express box for shipping.
- Currently, we only provide packaging bags delivered to hotels for customer use. This service requires a reservation at least three working days in advance. An expedited delivery option via Yamato Transport is available for an additional fee.
- Customers can visit our Asakusa service point, where packaging bags are available. Goods sent back to the warehouse will be repacked into standard SF Express boxes for shipping
- A new luggage storage service is available at our Osaka warehouse. Customers can bring their luggage directly to the warehouse for shipping or hand it over to staff for packing. On-site repacking services depend on staff availability and are not guaranteed to be completed immediately. Customers may leave their luggage at the warehouse, and staff will inspect and process it afterward.
- Customers can purchase boxes at our partner Sagawa Express service points. For details, please visit: https://www.ebackhome.com/servicepoint
- Boxes can also be purchased at post offices or Yamato Transport (Takkyubin).
- Customers can try requesting boxes from hotels, convenience stores, or Donki, as these locations typically provide them. You can show the following Japanese text to the staff: すみません。 宅配便を使いたいですが、 現在段ボールを持っておりませんので、 もし余っている段ボールがあれば、1-2個いただけますでしょうか。 宜しくお願い致します。
Location
Contact us
Reviews
This is the first time I've used a luggage delivery service to Hong Kong. I was really nervous before because I didn't know how to fill out the form and many things were unclear. But it turned out to be very convenient. After placing the order on Klook, someone followed up quickly via WhatsApp. The customer service from ebackhome Japan (Home Easy + SF Express) was great, very nice. They were willing to help me even though I didn't know how to fill out the form. They answered all my questions on WhatsApp almost instantly. My luggage was picked up in Shinjuku on Sunday and delivered to my doorstep this Wednesday afternoon. It's such a small price to pay to avoid carrying a ton of stuff, I'm so happy! 😍😍 Frankie from SF Express in Hong Kong was also very helpful. Next time I'm in Japan, I can go crazy shopping without worrying about a woman having to carry so much stuff alone 😂
My first time using this service, and it feels so convenient. Shipping from Shizuoka back to Hong Kong only took 5 days. The luggage shipping process is also very simple. After organizing your luggage, just hand it over to the hotel front desk for forwarding. If you have any questions, you can contact the shipping company via WhatsApp. However, there are a few things to keep in mind. You need to carefully pay attention to the shipping company's requirements and register and fill out the relevant information beforehand (I didn't read the details carefully, which almost led to a disaster). It is recommended to complete the shipping procedures the day before leaving the hotel so you can remedy any issues, should they arise.
Before placing my order, I was a little worried about the package getting lost. However, after I placed the order, customer service kept in touch with me, and they were very efficient. The process was simple: the courier picked up the package from the hotel in Japan, and it was well-packaged. It took a total of seven days to be delivered to my home in Hong Kong, as there was a weekend in between. I look forward to using this service again.
This is the third time I've used this service, and it's incredibly simple and convenient to reserve a time slot online. It only takes about a week for items to be shipped directly from Japan to Hong Kong, which saves a lot of time since I don't have to carry everything myself. It's excellent, and I'll definitely use it again next time I go to Japan. Plus, the box they provide does a great job of protecting my snowboard, ensuring it arrives home safely.
This is my first time using this service 👌🙂 The customer service is great 👌👍 They explain everything clearly 👌🙂 There were just some differences in the delivery times! I hope you can improve on that. 😅 The SF Express delivery person really does contact the customer to confirm they are home before delivering 👌👍👍👍 Polite 👍 98 points
The process was convenient and quick. Klook's half-price offer is cheaper than paying extra for an additional piece of checked baggage. A great option for those flying budget airlines and wanting to shop 'til they drop.
Highly recommend, door to door was just 5 business day, meticulously wrapped and arrived sound and safe. Processes and communication was so simple and smooth.
It all happened very quickly. We had to fill out a form, and they took our suitcase there to pack and wrap it.
This is my first time using Home Easy service, and the service is super convenient. The driver will pick up your luggage at your hotel, and then your luggage will be packaged and delivered to your home in Hong Kong via SF Express.
First time using a luggage delivery service in Japan to ship back to Hong Kong. It was so convenient to have my luggage picked up directly from the hotel. Plus, the customer service was very attentive and answered my questions thoroughly.
FAQs
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