The Platinum Suites KLCC by Moonlight

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

When we showed up it took the host over an hour to meet with us, the room was not like the pictures, it smelled so bad , and the host did not want to give us a refund avoid this property at all cost

Booked this stay last min due to urgent matter in KL.Unfortunately,experience was disappointing,especially considering the price paid.Firstly,property managed by agent,& made check-in process super complicated.Other places can collect key from mailbox, here need to meet agent.So inconvenient,meeting area was crowded with cars & tourists,hard for us to wait with our car.Room only looked clean but it was not.Aircon smell musty.We booked this property bcos of the 3 bedrooms.Was so disappointed that there was only 2 bedrms (king&queen bed) and so-called 3rd bedroom was just a queen bed placed awkwardly in the corner of the lvg area instead of proper bedroom.To our surprise,that bed no pillows or blankets.When checked,was told to pay more for the pillows blankets for that bed,again very disappointing.Floor was sticky too and smelly sink area.Also had faulty water heater.Water too cold for shower.Restricted view ard even on 19th floor.Had to buy own water from nearby marts.Only got 5 water for 7guests which we specified in booking.Overall not worth it.

Me gustó mucho el hotel ! La alberca de las mejores de la ciudad