Hotel Nagasaki

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

A nice property with an excellent view of Nagasaki. Those who don’t speak fluent Japanese may have a hard time here, as staff speak minimal English but do work hard to communicate despite this. Translation tools were very helpful for our stay. Despite the language barrier, staff were mostly welcoming and helpful. A good selection of amenities were provided, though difficult to locate at first, as they are located toward the back of the hotel, opposite to the check in desk and stairs and elevator and we were not able to find these until our second day of the stay, as we were not directed to the location. Rooms were generally clean and spacious - bigger than standard Japanese rooms. Housekeeping was scheduled daily, with a request to leave your physical room key (no room cards available) with the staff prior to departing the hotel for the day so they may enter. It was not an issue to forgo daily housekeeping. Breakfast had a good selection of both Japanese and Western style foods as well as prefectural specialities. The only issue we ran into is that we were not given breakfast tickets at check in, despite having paid for them at booking. Most staff were helpful to overcoming this small issue. Lounge access was from 3:00 - 9:00 pm and included a variety of drinks (alcoholic and non-alcoholic) and snacks, as well as a fantastic view of Nagasaki. 1 downside to this hotel is that it is at the top of a mountain, with limited public transit options. Taxi was convenient.

The best views in all of Nagasaki, courteous and helpful staff and a beautifully appointed room complete with zen garden.

This is an amazing. Way exceed my expectation and the service is great. The staff is also very helpful and go extra steps to help.

The hotel has amazing views - that’s unfortunately all that accrues to its benefit. There was no dinner available, the bfast was probably the most sloppy hotel service meal in Japan, and the building is in the middle of nowhere forcing you to take a taxi to pretty much any location. The staff cannot communicate in English and is not particularly friendly either. The public bath space is very disappointing.

It’s not a new property and it was undergoing some repairs during our stay. The best thing we liked was the incredible view of Nagasaki Bay, especially at night. The staff was courteous and polite.

If you arrive late there is no facility for food or drink. There are no close convenience stores, the hotel has a magnificent view however it is a very steep decent and climb back through graveyards to get to a convenience store. The hotel has an excellent breakfast but is in need of a total renovation. The rates are very reasonable.

Great facilities

The best part of this property was definitely the view. It was absolutely stunning at night and during the day! Unfortunately the building is starting to show some age, particularly the fit-out in the bathroom and furnishings. The staff were absolutely lovely, and we had futons set up for us each night when we returned to the hotel. The location is a little bit difficult to manage. There is a red bus which goes from Nagasaki station to the hotel for about 170 yen, but there is no documentation of this online. There is also a walking track down to the station from the hotel which takes about 15 minutes (lots of steps) which you cannot find using google maps. The staff was very helpful with both of these methods of transport, despite limited English.

Small, cramped room. Dirty bathroom. Whole building needed maintenance and felt old and dirty.

Unequivocally Good Points - Excellent service, amazing view of the city Depends on the Person if these are Good Points - Traditional style Japanese rooms (service will prepare the futons in the evening, and clear them during the day), bath services available Be Aware - It looks close to the train station, but that 900 meters is mostly straight up a massive hill of stairs that are only partially lit in the evening. This gives it an excellent view, but if you have luggage don't try to walk. Taxi from the station will run a bit over 1000 yen, but there is a bus option too that is less expensive. Since it's separated a bit by hill, it's not easy to walk to other locations. But the bus stop is right outside, and taxis are easy to request.