Palazzo Roma - The Leading Hotels of the World

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Awesome stay

This was one of the best hotels I have stayed at! It definitely deserves the 5 star it is! The location is unbeatable as it is just steps from the Trevi Fountain and the Pantheon. Oliver from the concierge was highly professional, helpful and friendly. He send a text every morning suggesting great places to visit outside of the main attractions Rome has to offer. It was a pleasure to see him! The hotel is beautiful all around and the breakfast that is included is the best breakfast I have ever had in my life! Top notch almost Michelin quality breakfast! I truly enjoyed my stay here and I would stay here again when visiting Rome 100%.

This was one of the most disturbing hotel experiences our family has ever had, and we are documenting it very carefully. At breakfast, the dining room was nearly empty, with only one other occupied table besides ours. My daughter ate the scrambled eggs served by the hotel. The eggs tasted and smelled wrong, and they were heavily seasoned in a way that appeared intended to mask their poor quality. Approximately four hours later, my daughter became violently ill with severe, uncontrollable diarrhea. Her condition deteriorated to the point that she could not leave the toilet, had repeated loss of bowel control, and had to be taken to the emergency room. She was then transferred by ambulance to a children’s hospital, where she has been hospitalized. We are currently awaiting medical test results and are preserving all records in connection with this incident. If the evidence confirms food contamination or food poisoning linked to this hotel, we will pursue the matter accordingly… Two days earlier, we also had a separate issue involving a private Roman Forum tour booked through the hotel. We booked and paid for three people, but one family member ultimately did not attend. The tour provider informed us that the third-person charge would not apply, yet the hotel still insisted on collecting an additional €100 in cash for that person. Given the circumstances, we paid it, but we found this handling of the charge inappropriate….

Absolutely outstanding all around. Location is incredible.

Very helpful and friendly staff

Complete stay was fabulous. Highly recommend

The staff were so welcoming, helpful with recommendations and the beautiful unique rooms make this hotel feel like a home away from home in the heart of Rome.

Outstanding!

One of the must beautiful and elegant boutique hotels I’ve ever enjoyed. A true addition to my Rome experience and highly recommended is an understatement.

Everything was excellent clean rooms. The staff was extremely friendly and everything was very conveniently located.