Hera Grand Luxury 2D1N Cruise: Ha Long Bay with Sung Sot & Ti Top

It’s quite a nice experience! We are a family of 4 with a kid & a senior. We are well taken care by the whole crew. The staff is very attentive. The manager Minh is very passionate and professional and Supervisor Jeff is nice too. They have many staff to service 20 guests. All our luggage can be transferred on board from pier. The room is spacious and large enough to open the luggage. If the weather is allowed, you can enjoy the outdoor set dinner on top of the crusie. And kid menu is available too. The vibe and activities are good!

I booked the Hera Grand Luxury Cruise Junior suite but was offered a change and room upgrade to the Amanda Luxury Cruise of Halong Bay and Lan Ha Bay in a Royal Suite. it was wonderful. the ship was comfortable, our room was luxurious and the cruise was well organised. Special callout to our server Ruby for looking after us so well. Loved it!

Roxanne contacted us 2 days prior to our trip and we exchanged contact, she gave us regular updates regarding pickup. Pickup was punctual with a very nice van that had a massage chair. Journey to the harbour was 3 hours long, comfortable! Once at harbour we were welcomed by Tom and Ozil, both very enthusiastic and energetic tour guides. Despite the language challenges they did their best to explain the itinerary and entertained us very well. Big kudos to them for their effort! They were very eager to offer any assistance required so if you have any needs just ask them. Crew were attentive to our dietary preferences as well so be clear about what you eat and do not eat too. For us we asked for no coriander, which they were careful about. Be sure about your timings so you don't miss out on the activities! Also saw vegetarian options too! shoutout to all the crew on board for doing their best to make us comfortable! Keep up the good work!

Thanks Alex and Tracy👍 We really had a nice trip. ⛵ #All cruise staff were very nice. #Hospitality was very good. #Fine dinning was fantastic. #Room was very beautiful and comfortable #We enjoyed the offshore activities as well.

i am so happy with this trip. everything is well organized. the cruise was private in a sense that there are inly 13rooms so if you want an intimate cruise, Hera Grand Cruise is highly recommended. Room is clean and spacious. And yes, all the food served was excellent! when coming to Hanoi i high recommend! Value for your money.

jerry team and minh on the hera grand boat everything is very good. food staff cruises members. so recommended this cruises to everyone

Very excellent service and food, attentive and dedicated customer care. Thank you Mr. Dan and everyone for your very attentive and enthusiastic service 😊😘

The overall itinerary was very good, but the pick-up service was a bit confusing. No one called or sent us a message to tell us the time to pick us up. We waited at the hotel in the morning, and even the hotel staff were worried about us because there was no car. To pick us up, what’s even more outrageous is to inquire about this website. Since the reply I got asked me to send an email to the local reception unit for enquiry, this is the way this website handles it. I am speechless.

We were upgraded to Amanda cruise Senior suite last minute. Was a little skeptical at first but luckily turned out good experience. Cruise is clean and well maintained. Dan, the guide is super friendly and made the experience better. Also there was good vegetarian options available.

Advantages: Free delivery, the price is advantageous compared to other platforms, the room is big enough and beautiful, the food is good, especially the lunch and dinner on the first day, and there are relatively many activities. Disadvantages: Because the boarding and unloading are not at the same place, so you have to It was confirmed that delivery and pick-up can be done at different hotels. We contacted KLOOK and asked for help to confirm, but KLOOK contacted us for several days and could not get a reply. We were advised to also inquire by email, but our inquiries were in vain, which made us a little worried about why we could not contact the merchant. , it was not until close to 9 o'clock the night before departure that I received a message via WHATSAPP to confirm the pick-up time for the next day. The confirmation time was a bit late, and I couldn't find any merchants to ask any questions during the process. This is not good overall. , take a bus or carpool on the way, and stop at a place selling pearls on the way, the price is okay. When we go to the pier, it is the waiting room shared by HERA CRUISE, LE JOURNEY and AMADA. There are too many people, so we wait outside. The room is also very large and beautiful. The wash basin leaked a little, which was very serious. But there is one thing. Everything else is good. I just don’t know why the boat smells a little bit, but it’s acceptable. As for the itinerary, I was really in a hurry and it was easy to get on the boat. After lunch, we had to gather again half an hour after eating to go to the Surprise Cave. The cave is very big, but there are many people crowded at the entrance. It would be better to walk to the middle section. After finishing the meal, we returned to the boat and rested shortly before taking a boat to Hero. We didn’t reach the top of the island, so we took pictures halfway up the mountain. The sunset was beautiful. After that, we went to the beach for a walk, and then returned to the boat. There was a little free fruit, tea provided, or you can order a buy 2 get 1 drink free, and come back later. I went to learn how to make spring rolls. After watching the tutorial, I also made a piece of food. It was very delicious. Then I had dinner. After dinner, I could go to hang the cuttlefish or soak my feet. It was all free, but the cuttlefish was towed by a small boat. It was held on the river, but there were too many boats nearby, some were still singing, and the vibration was very loud. There were basically no cuttlefish, and there were not many people participating. All activities were closed at 10:30 on time, and it was time to rest. There was a Tai Chi activity before 6:30 the next morning, but we did not participate. , after 6:45 it was breakfast time. After eating, we went to the Tianjing Cave immediately. You can take a bamboo raft or row a boat for two people. It is also free. However, we were afraid of getting wet so we did not row a boat, but it turned out not to be too much. Wet. I saw that some group members were not wet at all when they came back. I thought rowing would be more fun! We went back and had to return at about 9:30. On the way back, we had a simple lunch. Overall, it was very busy. , I didn’t have much time in the room, but it was still fulfilling. With good weather, the sunset was beautiful.