Otaru Canal Half-Day Immersive Experience

Cancellation policy

• You'll get a full refund if you cancel at least 48 hour(s) before the activity starts
• In case of unforeseen events or extreme weather, the operator reserves the right to cancel the tour. If this happens, you have the option to request a full refund
• A full refund will be issued in case of unforeseen events or extreme weather caused the following condition: The activity cannot follow the itinerary
• Partial refund rules: None
• Vouchers can be used any time within the validity period. Refunds can't be made once it has expired.
• If you've participated in at least one activity, visited at least one attraction or used one of the tickets, refunds can't be issued
• Full refunds will only be issued for unsuccessful or rejected bookings
• Lost, stolen or damaged tickets can't be refunded
• For any product quality/damage issues, contact Klook customer support ASAP with photo/video proof
• Be aware that the approval of reschedules, amendments or refunds are subject to availability
• Refunds or amendments can't be issued if: Participants arrive late or don't arrive at all
• Refunds can't be issued for any participants who are late by 0 minutes or more
• The activity will be cancelled if there is not a minimum of 1 participants. If this happens, you'll get a refund
• To request a full refund, please contact the supplier/operator: Send email