Shin-Hotaka Ropeway & Hida Limestone Cave Full-Day Discovery

Additional information

Other Reminders

• Infants and children will be counted as passengers. If you are traveling with children aged 0-2 (free of charge), please indicate this when placing your order.
• Pre-departure notification email reminder: The night before your departure, from 19:00-22:00 (Japan time), we will send a pre-departure notification email containing the tour leader's contact information, driver information, a map of the meeting location, and related precautions. Please be sure to check it promptly, and also check your spam folder. During peak travel seasons, there may be a slight delay in sending the email, so please understand. If you receive multiple emails, please refer to the content of the latest one sent.
• Vehicle models and guides: Private tour vehicles: 7-seater Toyota Alphard (maximum 6 people), 10-seater Hiace (maximum 9 people). Chinese/Japanese speaking drivers, English communication available via software. For group tours, vehicle models cannot be specified; the supplier will allocate vehicles based on the number of participants. For groups under 14 people, the driver will also serve as the tour leader; for groups of 14 or more, a separate tour guide will be arranged.
• Private tours are charter services, with service hours from 08:00 to 20:00, for a total duration of 10 hours. The driver will wait for 30 minutes free of charge from the scheduled pick-up time. If the guest is late, the delay will be directly deducted from the original total charter hours, with no additional time compensated. If the driver waits at the pick-up location (e.g., hotel/B&B) for more than 30 minutes and cannot contact the guest, the driver will leave the scene and charge the full fee, with no refunds. If, due to lateness, the itinerary cannot be completed within the reserved service time, guests may choose to continue the itinerary and pay an overtime fee, or choose to shorten the play time to fit within the service hours.
• Chartered car overtime & excess mileage fees: If the service time exceeds 10 hours or the service time is between 20:00 - 22:00, an overtime fee will be charged: 7-seater & 10-seater 5000 JPY/hour, 14-seater (1-12 people group) 8000 JPY/hour, 18-21-seater 10000 JPY/hour. Less than 1 hour will be calculated as 1 hour; if exceeding 300 kilometers, an additional 300 JPY will be charged per kilometer. The operator will reconfirm the amount in advance and contact you to inform you of the applicable surcharges.

Prohibitions & Limitations

• Please dress accordingly depending on the day's weather conditions

Accessibility

• Child seats are not available
• Participants using wheelchairs/mobility equipment should be accompanied

Vehicle & luggage info

• Luggage allowance: 1 pieces of standard-sized luggages

Confirmation

• You'll get confirmation within 24 hours. If you don't receive a confirmation email, reach out to our customer support.

Cancellation policy

• You'll get a full refund if you cancel at least 48 hour(s) before the activity date (destination local time)
• In case of unforeseen events or extreme weather, the operator reserves the right to cancel the tour. If this happens, you have the option to reschedule or request a full refund
• Vouchers can be used any time within the validity period. Refunds can't be made once it has been redeemed or has expired.
• Be aware that the approval of reschedules, amendments or refunds are subject to availability
• Refunds or amendments can't be issued if: Participants arrive late or don't arrive at all
• The activity will be cancelled if there is not a minimum of 6 participants. If this happens, you'll get a rescheduled time or refund
• To reschedule or request a full refund, please contact the supplier/operator: kktraveljapan@gmail.com

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• Free for children aged 0-2 as long as they will not occupy separate seats
• Children aged 3+ will be charged the same rate as adults