Rakuten STAY VILLA Awaji

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

広く綺麗、アメニティも充実していて素晴らしかったです！

トイレが2つ

今回初めて宿泊して家族で満足しました。 海からも近く、徒歩で歩けるほどの距離でした。 夏の海を楽しむ為に宿泊するのも良いんじゃないかと思いました。 お部屋も綺麗で、食器や家電製品全て揃っていました。 食材だけ持って行ったら良いという所も良かったです。 ジャグジーがあったのですが、みんなに見られながら入る感じなので水着があったら良いかもしれません。 気になった所が二つだけあります。 キッチンの排水溝が直ぐ詰まるので、食器を一気に洗えないのが難点です。 後、次の日が雨だったのですが、外に出てみると玄関前に水が溜っており、荷物を車に入れる度にそこを通るので大変でした。 この二つ改善していただいたら満足度5になっていたと思います。

全体的にオシャレで機能的。中庭のジャグジーは露天風呂感覚で夏だったら使うのだけど、寒い日だったので残念！リビングのソファのバックヤードに家電があり、少し危険に感じました。

部屋も綺麗でとても満足です。 夏になったらまた来たいと思える場所ですね。

台所のある部屋が少し生臭かった。 寝室や外はすごく快適でした。

It's the worst experience in Japan ever!! There is no staffs or check in reception. We reached there in the evening.It's dark and super cold. As I have never received the door password from this accommodation RAKUTEN STAY VILLA or Expedia, so we felt helpless at outdoor under strong wind. Fortunately there are 3 Japanese youth guests came out and help us to call the CS,finally we got my villa Password.We appreciated their help and stayed with us in the cold weather almost an hour. However, the worst has came when we got inside. We spent more than an hour to check in, took pics and input information by the electronic tablet .We reported them the TV was destroyed and out of order, even i didn't received the password, The staff said she didn't know and not her responsibility.She just urged us in completing the check in information and disturbed us from video call many times for more than 1 hour when we were having our late dinner at 9pm. (because we have to take care of my 2 kids who were hungry). I requested her for an hour late check out at 11pm for the compensation.she was not able to promise...and called again said they could change another villa for us at that moment.....I was so angry..Nobody want to move or be disturbed anymore. Indeed our conversation in Mandarin,the staff felt i was mad and annoyed.She asked if i need the translation in English speaker.(As the staff might think i can't speak in English then i couldn't blame them) I can just say NEVER Stay here again!

過ごしやすく、大人数でも快適に過ごせました！すべてオンラインサポートで、困りごとがあると通話で相談することができたので、問題ありませんでした。

The room smelled musky and moldy. The outdoor jacuzzi was nice. Did not have a good sleep as the room air triggered allergy.

Everything you need is there; only thing you need to do is bring your food and drinks.