honestly, i didn't expect much since i decided to head to bukhansan without a plan yet i managed to summit! this service is top notch with staffs that can converse in perfect english who provided me a map that guides me to the summit (10/10!) and i've also booked on the same day of rental! would recommend to use klook for quick and easy pick up! trekking poles = 2 poles, silly me requested for 2 and they managed to swap out the other pole for something else for me! #verygrateful!