Our group traveled in a medium-sized bus, with a total of 15 people. The tour guide was very professional and spoke English fluently. When we arrived at Ba Na Hills, everyone collectively purchased a Wow Pass. The guide, being very familiar with the area, led us through shortcuts, so we didn't have to wait in line anywhere.
After taking the cable car to the main park area, the guide gave us three hours of free time before we had to prepare to head back down the mountain. Honestly, for such a large park, three hours, including time for a meal, is truly not enough. Coming all this way, it felt a bit disappointing. The premium all-you-can-eat buffet included in this package is highly not recommended. Its price is actually around $350 to $400 NTD, so you shouldn't expect high quality. The restaurant is very large and extremely crowded, and it seemed that most of the patrons were Vietnamese. We saw many people wearing flip-flops or putting their feet directly on the chairs, and children were running around making noise. The overall dining atmosphere was not very pleasant. I suggest not buying this buffet; the food quality is poor, and eating there wastes valuable time. Save your money, grab some light snacks within the park, and gain more time to explore the various exhibits and attractions instead.