Philadelphia Marriott Downtown

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great stay! Everything was clean and the staff was very helpful. Would stay again!

It was very difficult to order room service. There were no instructions for it in the hotel room. You had to do it through the TV and the directions were very unclear. I also had an appointment I had to be at so asked for the bell hop to get my bags at a specific time. Called the night before. They were 15 minutes late and only came after I called. Very nice staff though.

The hotel was conveniently located next to Reading Terminal Market, walking distance to historical places/ Independence Hall, subway stations, China Town etc.

We arrived and were told they were behind in cleaning rooms, but ours would be ready “soon”. I checked an hour later, still not ready with no estimated time. At this point, we were missing our 5 pm dinner reservation. 15 mins later, there was a very brief power outage (3-5 secs). At 5:45, now 2 hours after our arrival, I checked again. I was told the “system” was down due to the power glitch and they had no idea or way to know which rooms were cleaned as housekeeping enters everything online. I asked about backup business continuity plans or just having someone physically check so we could get access to our room. We were attending a concert that had started. I was told we should use the lobby restroom to change and get ready as they didnt want us to miss our event and they had no way of knowing uptime. The lobby restrooms were packed, not very clean, and backed up w dozens of others in our same situation. We did change there in the public restroom with our luggage in a stall as a last resort. We really wanted to drop our things in a room and use a safe so we waited. At 7:25 we were finally granted access to a room, which was not the king room we booked but were willing to settle for anything clean. VERY DISAPPOINTING. No one could think proactively. We spent over 3.5 hours waiting for access to our room which was supposed to be guaranteed arrival at 4 pm. There was no gesture of any kind for our significant inconvenience

Location is perfect to center city

Great hotel overall. However, I had something shipped to the hotel via Amazon, and when I called the hotel to confirm that they would allow shipments for guests to the hotel, I was told that they would. Upon claiming my shipment at the hotel’s FedEx, they stated that for some reason they have to manage the packages, I was told that there was a five dollar fee for every package that they would need to manage. They failed to tell me this over the phone days prior. I had two packages so I paid $10. Personally, I think this is something that should be disclosed over the phone to guests if they’re calling to inquire about it. If you have multiple boxes arriving, it might not be a good idea to send them to the hotel if each one is going to cost you five dollars to retrieve.

Best hotel. The staff, food and amenities were AMAZING. The crab cake sandwich at the bar (recommended by the bartender) was by far the best thing I ate my entire visit!! And we ate out many times over our 4 day visit. I do not recommend anything at reading terminal market. Many people raved about the chicken sandwich at the bar too. Conference service was stellar. Staff went out the way to serve our needs & make the experience pleasant. When it was time to leave, I couldn’t find my ticket for my luggage, but the Bellman was so kind and gracious and let me retrieve my things after I identified something within my bag. Used the fitness center a few times and enjoyed the water machine. All around BEST service I’ve received from any hotel and amenities like bowling were very unique. Thank you for making my stay amazing!!

Worn down hotel, we booked it beacuase of location and the pool. No notice until we got to the hotel and when asked where the pool was then we were informed it was closed and under renovation. Bad service, breakfast buffet was tasteless and extremely poor service. Stay away

Terrible

Excellent service, clean room, and the hotel is located in walking distance to great restaurants and attractions in Philly!