duomo palace

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

location is amazing - short walk from the train station, located across from the Duomo Cathedral / Baptistry and a plethora of shopping / dining. Prada for example is on the corner. Our only snafu is that this is a self-service / self-check in. We did not get our check in instructions by email on time - the email arrived at midnight the night after we arrived, but fortunately we were able get in touch with a representative via Whatsapp and get our keycode for the main door and and keycode for the room. Our room had a sofa bed which was adequate for our needs but would have liked something a little more comfortable after a long day of exploration. The room is otherwise spacious and bathroom with areas to hang some of our clothes we rinsed, washed, and hung to dry in the shower stall. Will definitely use again, but will make sure we have our entry code in hand before we arrive 😉

Central location.. walking distance to all major attractions shopping and dining...

STINKY HOTEL, DONT EVER BOOK IT, BOOK ONLY IF YOU WANT TO RUIN YOUR HOLIDAYS, STAY SOMEWHERE ELSE, VERY BAD EXPERIENCE, VERY OLD BUILDING, SMELLS LIKE SWEWERAGE, OUR BATHROOM WAS UNUSABLE, HAD TO USE OTHER PUBLIC PLACES FOR DAILY ROUTINE, UPON COMPLAINING CLEANING LADY USED AIRFRESHNER BUT STINK STAYED, COMPLAINED AGAIN BUT NO ONE CAME, NO ONE ANSWERED WHATSAPP CALLS, , MY WIFE EVEN VOMITED DUE TO HORRIBLE STINK, WE COULD HARDLY SLEEP, WE WAITED TILL CHECKOUT TIME, NO ONE CAME THEN STAFF ACCUSED US OF WRONG COMPLAINTS, SO FRUSTRATING, NEVER BOOKING

Pre-war building. Close to everything and great water pressure. Room was cleaned very well daily. Safe to get in and out. All the shopping and restaurants were at our feet. Beautiful to wake up to the Duomo church bells every morning!

Terrific location!

I stay in hotels and condos all over the world and have never had an issue with the staff and house keepers try to rush us out BEFORE checkout time. Because of this I left accidentally a very nice pair of tennis shoes and realized it the same day. I contacted the person in charge to let them know I would travel back to Firenze from Tuscany to get them the next day . I was then informed that the housekeeper threw them away right away. I have no idea why they would dispose of something so quickly rather then waiting to see if the item was claimed. I then asked for some compensation as they were the only pair I had and they were brand new , cost over 150 dollars . I was told that they would not do anything to compensate me. This is terrible customer service for a place that wasn’t inexpensive. I had to buy another pair for 160 euro. Duomo palace you should be ashamed . It also smelled like sewage in the building and it was quite STRONG. The location is good but the noise is very bad as well. I would not recommend this place!

I cannot say enough about the wonderful experience we had staying here. The location is excellent, close to everything. If you want to be close to the Duomo…this is the place to be. The room was so sweet and matched the Duomo which was visible from the window. The process of checking in and checking out was simple. But the MOST important part of our stay was the exceptional service provided. I inadvertently left cash and identification along with clothing after I checked out. Personnel contacted me immediately via email and then proceeded to express mail it to my next destination. The owner used his personal account to send the package to Venice. I’ve stayed at the Biltmore, the Waldorf Astoria and numerous other hotels in America and Europe and have never experienced this kind of service. We are so grateful we stayed at this hotel. A wonderful place!

Basic accommodation if you need a place to stay for 1-2 nights. The room was a bit outdated but had the essentials like aircon and Wi-Fi. Right in the heart of Florence. Be prepared for noise during the day and night.

Great location, heart of the city center across Duomo. Very secured building. I liked the keyless entry thing. Wish they replenish the coffee refills every day or enough for the whole stay without asking for it. Plenty of restaurants around. All major attractions are nearby.

Clean, Well maintained, very convenient location and right next to the Duomo.