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Help Trains Hong Kong High Speed Rail

Hong Kong High Speed Rail

  • How can I book the tickets?
  • What seats can I reserve on Klook?
  • What ID documents are acceptable?
  • When will my booking be confirmed?
  • What are the age requirements for tickets?
  • Do I need to pick up physical tickets?
  • What is the boarding process when departing from West Kowloon Station in Hong Kong?
  • What is the boarding process when departing from stations in Mainland China?
  • What is the luggage allowance?
  • Can I still take the train if I lost my ID document?
  • How can I cancel my booking and what’s the refund policy?
  • How can I get a reimbursement receipt?
  • What is the Same-day Flexi-trip Arrangement?

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