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Help Trains Hong Kong High Speed Rail What is the boarding process when departing from West Kowloon Station in Hong Kong?

What is the boarding process when departing from West Kowloon Station in Hong Kong?

  1. Go to self-service gate or ask for assistance at the counter at Ticketing Concourse on the B1 floor for identification and ticket verification.
  2. You will need to go through a security check before boarding. Go through immigration process at Departure Concourse on the B3 floor.
  3. Scan your ID document and board the train on the B3 floor. Boarding gates open 15 minutes before departure and close 5 minutes before departure.
  4. When you arrive at the Mainland station, scan your ID document and exit the gate.
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