Luggage delivery service to and from the West Kowloon High Speed Rail Station in the city (provided by SF Express)
- Safe and reliable
- Open all year round, serving you 365 days a year
- Real-time tracking, exclusive tracking number, allowing you to check the real-time whereabouts of your luggage
UnionPay Exclusive Offers
Enjoy up to HK$430 off when you pay with UnionPay Cards (card number starting with 62) or UnionPay App and use the promo codes at checkout!
- #1: HK$5 off when you spend a net amount of HK$50 for a single transaction
- #2: HK$20 off when you spend a net amount of HK$400 for a single transaction
- #3: HK$50 off when you spend a net amount of HK$800 for a single transaction
- #4: HK$120 off when you spend a net amount of HK$1,800 for a single transaction
- #5: HK$100 off on Selected Japan, South Korea, Taiwan & Thailand Hotel when you spend a net amount of HK$1,000 for a single transaction
- #6: HK$100 off on Europe, Australia & New Zealand Activities when you spend a net amount of HK$1,000 for a single transaction
- #7: HK$40 off on Mainland China Activities when you spend a net amount of HK$100 for a single transaction
Promotion period: 24 Apr-31 Dec 2026 Each Hong Kong and Macau Regions Klook user can enjoy each offer once per calendar month. Quotas are first-come, first-served, until exhausted. Quotas for Offer 7 will be released at 12:00 noon every Wednesday. Terms and conditions apply. Please visit Payment exclusive offers in Octfor details.
Exclusive offers for PayMe users
Spend designated amount with PayMe and enter the relevant promo code at the checkout page to enjoy up to HK$360 off:
- Offer 1: Book anything on Klook and get HK$40 off with promo code “PM26OCT40” when making a single net transaction of HK$888 or above
- Offer 2: Book anything on Klook and get HK$20 off with promo code “PM26OCT20” when making a single net transaction of HK$388 or above
- Offer 3: Book Selected Hotels (Room only) and get HK$100 off with promo code “PM26HT100D” when making a single net transaction of HK$1,000 or above
- Offer 4: Book Mainland China Activities and get HK$100 off with promo code “PM26CN100” when making a single net transaction of HK$800 or above
- Offer 5: Book Local Food & Dining and Theme Parks and get HK$100 off with promo code “PM26HK100B” when making a single net transaction of HK$800 or above
- Offer 6: Book Melco Products and get 12% off (Capped at HKD 120). To redeem the offer, enter promo code: PM26MELCO
- Offer 7: Book Melco Food&Dining Products and get HKD 50 off when making a single net transaction of HKD 100 or more with PayMe. To redeem the offer, enter promo code: PM26MELCOFB
- Offer 8: Book Shenzhen Qianhai Hotel and get get 50% off (Capped at HKD1,172) when making a single net transaction of HKD 2,344 or more with PayMe. To redeem the offer, enter promo code: PMSZQHHTL1
Promo period: 1 Oct-31 Oct 2026. Each Klook account can redeem each offer once during the promotion period. Limited offer available while stocks last. Terms and conditions apply. Please visit Payment exclusive offers in Octfor details. SVF license no: SVFB002
Exclusive travel offers for DBS Mastercard® Credit Cardholders
Upon a single net spending of designated amount of travel product bookings with DBS Credit Cards, enter below specific Promo Codes before checkout to enjoy up to 50% Off during promotion period!
- Offer 1: Enjoy HK$50 off with Promo Code 【DBS26OCT50】by spending upon HK$500 on overseas travel products booking with DBS Mastercard® Credit Cards!
- Offer 2: Enjoy HK$150 off with Promo Code 【DBS26OCT150】by spending upon HK$1,000 on overseas travel products booking with DBS Mastercard® Credit Cards!
- Offer 3: Enjoy HK$360 off with Promo Code 【DBS26JPA360】by spending upon HK$500 on Japan Theme Park or Attractions booking with DBS Mastercard® Credit Cards!
- Offer 4: Enjoy HK$500 off with Promo Code 【DBS26JPB500】by spending upon HK$1,000 on Overseas Transportation booking with DBS Mastercard® Credit Cards!
- Offer 5: Enjoy HK$100 off with Promo Code 【DBS26HT100】by spending upon HK$1,000 on Selected Global Hotel Room booking with DBS Mastercard® Credit Cards!
Promotion runs until 31 Oct 2026. Available on a first-come, first-served basis while usage quota lasts. T&Cs apply. Please visit Payment exclusive offers in Oct for details.
Exclusive offer for BoC Pay+ Users
BoC Pay+ Users can enjoy up to 10% off discount !
- Offer #1: Enjoy HK$10 off with promo code “BOCP26S10” when you spend over HK$100.
- Offer #2: Enjoy HK$50 off with promo code “BOCP26S50” when you spend over HK$500.
Promotion Period: from now until Oct 31, 2026 Available on a first-come, first-served basis while the quota lasts. T&Cs apply, Please visit Payment exclusive offers in Octfor details.
Exclusive offer for BOC Taobao World Mastercard
BOC Taobao World Mastercard Cardholders can enjoy up to 20% off discount !
- Offer #1: Enjoy HK$100 off with promo code “BOCTB26TTA“ when you spend over HK$800 on any attractions and theme parks.
- Offer #2: Enjoy HK$200 off with promo code “BOCTB26HT“ when you spend over HK$1,000 on any hotels and staycations.
Promotion Period: from now until Dec 31, 2026 Available on a first-come, first-served basis while the quota lasts. Reminder: To borrow or not to borrow? Borrow only if you can repay! Terms and conditions apply. Please visit Payment exclusive offers in Octfor details.
Octopus Exclusive Rewards for you!
Spend a designated amount with Octopus and enter the relevant promo code at the checkout page to enjoy up to HK$325 off:
- Offer 1: Book Klook Activities and enjoy HK$25 off when you spend HK$300 or above and enter the promo code ”OTP26SEP25”
- Offer 2: Book Klook Activities and enjoy HK$100 off when you spend HK$700 or above and enter the promo code ”OTP26SEP100”
- Offer 3: Book Local Food & Dining and enjoy HK$100 off when you spend HK$500 or above and enter the promo code ”OTP26FB100”
- Offer 4: Book Global Mobility and enjoy HK$100 off when you spend HK$500 or above and enter the promo code ”OTP26MB100”
Each user can redeem each offer once during the promotion period. Quota for Offers 1 & 2 will be released on every Tuesday 12:00 noon. Quota for Offer 3 will be released on every Thursday 12:00 noon in September. Quota for Offer 4 will be released on every Friday 12:00 noon in October. Terms and conditions apply. Limited quota for each offer available while stocks last. Please visit Payment exclusive offers in Oct for details.
Package options
Door-to-door luggage delivery service in urban area (from urban area to West Kowloon High Speed Rail Station)
Luggage delivery service at West Kowloon High Speed Rail Station (from West Kowloon High Speed Rail Station to urban are
What to expect
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Good to know
Confirmation
- You'll get confirmation within 24 hours. If you don't receive a confirmation email, reach out to our customer support.
Luggage Services
- Each piece of luggage cannot exceed 30 kg
- Overweight, oversized, special luggage (animals, food and perishable items), contraband such as firearms, weapons, flammable and explosive materials, corrosive liquids, etc. are not accepted.
Additional information
- Please bring your travel documents and other important personal belongings with you
Location
Contact us
Reviews
the luggage pick up was on time, just a reminder the shop opens at 11am, so pre plan the pick up time ahead! But no worries, the station has F&B for a quick bite while waiting
easy convenient as the merchant just pick up from the hotel and we collected form the train . be mindful the outlet open only 11am
It's really terrible. When I arrived at the site, the voucher could not be used. It said that it had been used. I asked the customer service and they said they would reply within 2 working days. I waited for a week and there was no reply or refund.
FAQs
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