Novotel York Centre

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Good experience

Very comfortable bed, excellent facilities, very close to the town centre. Clean room and a wide range of choices for breakfast. The only disadvantage was having to book a slot for the swimming pool rather than just using it at your own leisure.

We were there for four days and transferred to a „deluxe“ room - worth the extra money. The „superior“ (aka basic) room had a very small window and felt a bit cell-like

We had the most unpleasant stay at this property. The air conditioning in the rooms were not working and we had to slee

family friendly, breakfast is great

Un poco viejo.

Overall, the stay in this hotel can only be described as truly amazing. The staff are very helpful and extremely kind.Nothing is too much trouble. It was my birthday and I was met in the room with complimentary chocolates and drinks and a cake was brought up in the morning from my husband the staff sorted this for him.Thank you. The only one drawback was the swimming pool, it was overcrowded and a man and his son was throwing a ball.I got hit twice once in the face. I did report this to the reception staff who were very apologetic. The pool needs somebody to monitor it occasionally.Look round, nobody was monitoring the pool.It was overcrowded and quite high risk. The breakfast, the food absolutely outstanding, especially accommodating my diet requirements. A big thank you! May come back again at christmas.Want to come back to this hotel and would always recommend.

Our stay was comfortable overall. However, I was disappointed that there was nothing the hotel could do about the lack of a fridge in our Executive Room. We paid extra to upgrade, so we expected this basic amenity to be included. Unfortunately, we had no fridge for the entire stay, which meant we couldn’t keep our drinks cold—especially inconvenient given the warm weather. This was quite disappointing and took away from what would otherwise have been a pleasant stay.

Breakfast was great. Staff were friendly. Great location.

The overall stay was alright. But the major caveat is the AC in our both rooms were not working. Highly suspect that the hotel didn't turn on the central AC at all. It's really uncomfortable