DoubleTree by Hilton York

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Hotel is in the absolute perfect place to just walk out and explore the city, it’s about a 10 minute walk to the minster. Unfortunately the hotel is (or at least our room was) in a quite poor condition - there were multiple big cracks in the paint and plaster, large areas where the plaster was coming away from the wall and also mould in the bathroom. Also unfortunately there were questionable stains on the carpet. Further to this the room had an air conditioning unit, but the hotel had removed the fuse (must have been for a safety reason) but, during the UK heatwave this was pretty disappointing. The room did come with 2 pedestal fans - one of which was quite broken with the electronics visible through a smashed part of the plastic housing. With all that being said, the room was nice, large and comfortable - it just needs a little work

Ideal location, lovely staff, comfy bedroom and very spacious; and a great breakfast the next morning :)

Great location, nice hotel. Breakfast was pretty good. Car parking was limited, only downside was the workman taking scaffold down by the window at 8am. Would have been nice to be warned that this was happening. Overall, nice hotel. Would use again.

Reception & restaurant was beautiful. Staff were lovely. Disappointed with the room, very small not the cleanest, not well maintained, broken shower screen which we reported straight away, no coffee /tea. Room was over £200. Just expected a little more for our money & room to be nicer for a Hilton, pictures deceiving. For this reason we wouldn’t stay again.

Great location and a good breakfast but we had a problem with the flush push button on the toilet which was reported but not repaired

Good sized family room with 2 x double beds but bathroom tired

The showers could use an upgrade. The location and the parking was convenient.

Staff were wonderful, facilities really nice. Shame to have such limited parking and for this to be an extra charge. Our lights were not working in the room.

Positive: Staff was nice and we were offered warm cookies upon arrival. Negative: Room was a little dated, bathroom door didn't lock and I'm pretty sure the air conditioning was broken, so they had 3 fans running in our room.

Very nice and accommodating with parking.thank you