Bastion Hotel Rotterdam Alexander

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I stayed for 4 nights, my room was not made up or cleaned for the duration of my stay. The room was comfortable and the shower was good. The restaurant food was good and offered a wide selection of meals.

We stayed here as my wife was having a medical procedure at a nearby clinic. The first room we were given stank of smoke and we were changed to a different room the following day. This room was fine. I had requested an extra hour (1300) for late checkout which the staff at the desk told me would be no problem. At 1155 I had a knock on my door and a staff member rudely told me that we needed to leave and didn't believe me when I mentioned our late checkout. I brought this up with the staff at reception and was told that there were lots of staff on and she didn't know about any late checkout. This marred an otherwise good stay and I would definitely be less likely to recommend this hotel to anyone and I will be warning people about requesting late checkout.

Clean rooms housekeeping were very helpful.

A very lack luster hotel. Think old outdated Travelodge & you'd be about right. Decor is tatty and the whole place could do with a makeover. The place is mainly used by construction workers who are working nearby. The roof below our room was covered in cigarette ends, a trainer and alcohol bottles so obviously it never gets cleaned.The expresso machine in the room literally had 2 pods. I had to ask for a kettle etc to make tea. No teaspoons just wooden stirrers which bent when you tried to squeeze the teabag out. The beds are awful. Very uncomfortable and slide about on the base when you move. Wouldn't stay here again.

I stayed here for one night, as it was the closest hotel I could find to Kralingse Bos parkrun. Incidentally, it is a 9 minute walk to the entrance to the park, but a 25 minute walk to the start of the parkrun. 12 o'clock check out is a bonus. The view from the window wasn't great, just various roads, but I wasn't there for the view. The room was nice, it wouldn't pass a white glove test, but that doesn't mean it wasn't good enough. They only have a coffee machine in the rooms, but happily gave me a travel kettle when asked. My phone was using a lot of battery and they were happy to print off my boarding pass in case it died before my evening flight. They also leant me their scales to weigh my case and bag. You can't say fairer than that, customer service at its best. I didn't eat there, so can't comment on the food. The pancake house in Kralingse Bos park is a must!

Please DO NOT EAT at this hotel. Hygiene is shocking in the restaurant. Food was over cooked and unappetising. Have nausea the next day. Dirty utensils on table. Floor was covered in hairs and food debris. Complaints about food not taken seriously.

Due to construction on the surrounding roads the hotel was not accessible by road. Even google maps could not provide an alternative route. We did finally get there but had to drive on a sidewalk/ bike path. The hotel should have contacted guests with some alternative.

Very functional hotel but the restaurant was disappointing.

Great hotel, very attentive and pleasant staff. Room was very clean and nice, beds super comfortable. Washroom was clean and well designed. Main train station is only 20min walk away. Cons: not convenient to get to due to the construction around it. Not close to any food/restaurants, 15min walk minimum to any food/stores.

Rude staff this morning when we left, shower water was cold, property is dated and needs maintenance, looks better in pictures than real.