Holiday Inn Express Rotterdam - Central Station by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Excellent

Unfortunately did not get a room although I paid.

The hotel was ok. No safe or fridge in the room. Elevators worked sometimes. Breakfast was limited.

Overall, the property was okay. Overpriced because of the North Sea Jazz Festival. Sane room almost half the price the day before and after. SMH. No notification of the elevator construction going on so it was hard to sleep in bc morning were loud. Only one ice machine for the entire hotel made it impossible to ever have a cool drink in the hot summer! Staff was wonderful; storing our bags, allowing for late checkout. Overall it was ok. As an IHG member, I hoped for more for the price.

I'll say this much, there was 1 staff that was helpful, his mame is Tony, once his shift ends the good customer service ends, the water pressure was awesome, that's it, that's all that was good.

Breakfast was okay,but no variety. Everyday the same thing. Line for coffee was horrendous each day. Room was okay. No fridge or safe in room. The Mariot down the road is closer to the station and priced mostly the same. Included breakfast is not enough to swing the high price in my opinion.

Accueil médiocre personnel pas sympathique du tout . Douche mal propre . Manque de personnel au déjeuner pour nettoyer les tables. Ascenseur qui fonctionnent mal .

This was one of the worst customer service experiences I’ve had. When we returned to the hotel late at night, we were locked outside for over 5 minutes because the front door bell wasn’t working and the key fob system was also broken. We repeatedly knocked and banged on the window just to get someone’s attention. When an employee finally came outside, instead of apologizing or helping, he became aggressive, confrontational, and used inappropriate language toward both me and another guest. His behavior escalated to the point where it appeared he wanted to start a physical confrontation. The person who identified himself as the manager, wearing a blue shirt, stepped in and prevented the situation from getting worse. However, he did not handle the incident like a professional manager should. Rather than taking control, apologizing, or addressing the employee’s unacceptable behavior, he seemed more interested in defending his staff than resolving the issue. The police were called, but nothing meaningful was done. To make matters worse, the employee refused to provide his name when requested. People with this level of aggression and lack of professionalism should not be working in hospitality, especially in positions where they interact with hotel guests. I cannot recommend staying here based on how this incident was handled. A hotel should make guests feel safe and respected not threatened.

The room reminded me of a dorm room. The establishment had nothing bigger than a double bed. The room had no phone, no microwave or mini fridge. Ice was only available next to the registration desk and was empty for the majority of the time. The shower did not get "hot" water but just a variation of warm. The room TV did not have cable and only showed antenna and didn't have any reception. There were limited areas to put unpacked clothes. On the good side, the bathroom was remodeled and had a great look. Shower soap was provided. The temperature controls were good and the room did have a safe available. The staff was friendly and accommodating! Breakfast met expectations as provided as an amenity.

Staff was excellent