SUYTE Torino Lagrange

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The property had some good qualities such as the keyless entry and the location was great. The room was clean but small. Some things we noticed was that the sheets were never changed, the towels were very worn and needed upgrading., soaps and shampoo at a minimum. Wifi was very poor.

Left to our own devices: a security nightmare. Unfortunately, I must strongly advise against staying at this property; the experience was traumatic and the emergency management was nonexistent. During our stay, we experienced an unacceptable incident: the inside handle on our room door came off, trapping us inside the room around dinner time. We experienced moments of pure panic, so much so that we considered calling the fire department, fearing we wouldn't be able to get out in an emergency. I managed to reattach the handle only after several attempts and with great difficulty. But the worst thing was the complete lack of assistance. By 8:15 PM, the hotel phone number was already inactive (it's absurd to discover they only answer a few hours in the afternoon), and the WhatsApp support, supposedly 24/7, proved useless, responding only with automated messages. They only responded the next morning at 9 AM, without even taking steps to repair the damage. We spent the rest of our stay terrified of being trapped in our room again. As for the room itself, the amenities and interior design were bare bones; just the essentials were there. The only bright spot in this disaster were the cleaning staff: extremely kind and helpful, the only ones who saved the place. Otherwise, stay away if you value your safety.

Pro: Posizione ottima, tutto facilmente raggiungibile a piedi. Camera silenziosa. Contro: camera senza possibilità di riscaldare la stanza, che risultava freddina. Mancanza della ventola di aspirazione in bagno.. ma solo un tubo aperto penzolante. Porta d entrata che si chiudeva con difficoltà, solo sbattendola a causa del meccanismo interno di chusura allentato. Camera ancora non pulita al nostra arrivo , anche se erano quasi le 16. Ma sopratutto non é stato pulito/spazzato il pavimento, che presentava macchie e polvere che é rimasta presente durante tutto il nostro soggiorno. Un po' di manutenzione e di pulizia in più non guasterebbe , anzi farebbe apprezzare di piu la struttura!