Moxy London Piccadilly Circus

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Unfortunately, our stay at the Moxy was very disappointing. Two of the four elevators were out of service for our entire stay, and the down escalator was also not working. There was no phone in our room, so anytime we needed something as basic as towels or toilet paper, we had to physically go down to the front desk. Normally that might not have been a major inconvenience, but with half the elevators and the escalator out of service, it became extremely frustrating. Most concerning, a bracelet went missing from our room during our stay. We reported it to the staff, but we felt that our concern was dismissed and that no one seemed particularly interested in helping us or taking the situation seriously.

We just stayed at the Moxy Piccadilly Circus Hotel from June 24, 2026 to June 29, 2026. We were totally unsatisfied with the level of services provided - starting with checking in on June 24, 2026 when systems were down and we had to wait for several hours for checking in after getting off a long haul flight. The following is a list of other issues we encountered during our stay - * Water temperature, pressure and volume throughout the stay was sub par at best - with water pressure dwindling to nothing in the midst of showers or the water going completely cold. * There was minimal to no storage and seating for three persons in room - perhaps adding a folding chair might be a great idea and adding hooks to walls both in the bathroom and bedroom areas and some shelves in the bathroom area * The Room wasn’t cleaned when requested and no towel service was provided when requested * On the day of departure June 29, 2026 - all escalators and elevators stopped working had to bring all luggage by hand downstairs - which was very daunting and dangerous for people with medical conditions. This is a 3 star rated boutique hotel but the room accommodations appeared to be more like no frills accommodations. Is there any way we can get some kind of (at least a partial) credit for this stay? Of course, we will not be booking at this hotel in the future. Thanks.

Very convenient location, will stay again as it’s perfect for travel or for work

Great hotel and location

I only had access to the wifi being on the 6th floor. I had to go downstairs if I needed to use my phone for anything else. I didn't eat breakfast there but heard it was good and there was a good variety to choose from. It was £23.50. The elevators were hit and miss but there was always at least one working. Same with the escalators. I didn't have a window in my room so there was no context of time. The room was soundproof and the walk-in shower was great. The hotel is in a fantastic area with a cute cafe just to the left of the exit. The Piccadilly line entrance is about 3 minutes away. Lots of shopping and restaurants in the area as well as theater. The staff were accommodating and helpful.

Overall this was a good place to stay- location was ideal, clean, and pleasant.

Great location for central London

This property saved us. We booked another that was terrible and decided when we checked in and saw the room that we’d find somewhere else. Moxy had rooms available and it was 1000% better. The AC kept us cold, the beds and linens were comfy. Great location. Bathroom was clean and shower was the best of our trip. Located right next to bus stops. I’d stay again.

Environment and atmosphere was great, everything was very clean and the room used the space well. However lifts were constantly broken as well as escalators, but a member of staff did offer to take our bags which was very appreciated. When checking in and out staff were looking at us but didn’t want to help. Food and drinks were quite expensive so we didn’t try any. Overall happy with our stay and would come again.

Signage is poor - no clear direction at check in , and the staff were not able to link my Bonvoy account to my booking so some points lost there too. Otherwise, perfectly fine for a central London stay.