favehotel Rungkut Surabaya

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very disappointing under all points of view. Worst point on cleanliness, everything in there was dirty. Our towels were dirty, we asked for some clean ones and they gave us 2 new towels, also dirty. Bed sheets were stained. Pool was small and dirty. The restaurant serves precooked meals, not fresh ones. We got the noodles and they were the cheap ones you get at the supermarket. Overall the pictures on the website are highly misleading as they make themselves look like a decent hotel, while the reality is definitely something else. Extra: they don't speak english.

Clean, quite and friendly staff

The meal was far below my expectations. I put the door sign for room make up, but at the afternoon when I back, there wasn't cleaned up yet and I need to ask FO. The room was not quiet. No tissue, but no hand towel, too.

Room small, but ok , pool closed and very small, good location

just simple.. room service need to be improve... aircond was slow and so hot.. i cannot sleep.. then i cancel my 2nd nite.. food ok..

Good clean hotel next to great shopping mall with cinema. However, the area it is in is very industrial.

Okay stay. No complaints. Friendly staff, good buffet breakfast, clean room, good wifi. Except for the mall next to the hotel with several eateries, not much to do or see in the area. Need a car or taxi to travel to othe parts of Surabaya.

5 star experience at affordable price. Room was clean and service was exceptional. The staff at the reception were very friendly and efficient.

I had been stay in FaveRungkut for several time. Everyone that works there is always friendly & helpful.. what a excellent service. Thank you.

Pros: Great, English speaking staff. Reggie was the best. The mall is right in front of it. Plenty of food options in the mall 20 minutes away from the airport Cons: Wi-Fi worked great until about 6pm. Then it became very spotty. This hotel exceeded my expectations. Not only were the room rates inexpensive, but the staff was a welcome surprise. Reggie was great. He spoke great English and was able to answer all of our questions and help track down our tablet that we had left at a previous hotel. We were in room 1211. The room was small, but comfortable. I loved that it was clean. The bed was small, but comfortable. They have a safe in the room. Since this is a budget hotel, they didn’t have many toiletries, but don’t let that deter you. They do sell them, but there’s also a mall walking distance from the hotel. They had hot water and a great AC. The AC only works while your room key is inserted in the slot, so if you’re out of your room, the room will be hot. The extras: The pool is nice. They don’t have lounge chairs due to space, but we still enjoyed it. They have good channels to include HBO They have water dispensers by the elevators. We did order fish and chips from room service. They weren’t excellent or as cheap, but to us the convenience of it was worth the sticker price. Tips: Beware of taxis with meters. They took us on an hour journey to get to this hotel while it should have taken 20 minutes. I suggest mapping your route and using a translator app.