DoubleTree by Hilton London Elstree

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Staff was very helpful and accommodating, hotel is nice and a good price

Lovely hotel but my TV didn't work properly which was not a problem for me but just letting the hotel know so they can look into this - Room 338

Great rooms, nice film theme, lovely staff - especially in the restaurant, well priced and super convenient location.

It was my birthday and they put balloons up and decorated the room which was lovely! Room service food was amazing and the breakfast was amazing as well (also free)

Lovely decor in the lobby. The room was very clean and comfortable, however being a junior suite, it would have been nice to have a fridge and air conditioning. On the whole it was a relaxing experience.

This time, the room was very good, so the stay was very nice. However, you really roll the dice here, as the standard is not the same across all rooms, so you can end up with a very substandard room directly next to the motorway, with almost no noise isolation due to very old and leaky windows. But no complaints this time

Nice Hotel would return and stay again

There was some confusion during check-in regarding our booking for three separate rooms, with guests arriving at different times. Initially, we were all given keys to the same room, and concerns were then raised about the number of occupants, as it didn’t seem clear that we were meant to be in different rooms. We were also asked to reconfirm our booking details a few times, which took a little while to resolve. It appeared to be a misunderstanding, but it did make what should have been a straightforward check-in more complicated than expected, and at times it felt like the confusion was attributed to us which set our weekend off on a poor note. That said, the hotel overall suited our needs well. The location was convenient, and the rooms were comfortable. The only downside was that there was no air conditioning in the rooms.

Staff were very good and the hotel and areas are well maintained

Dated rooms, cracked windows, terrible restaurant